mcmullanbrush
Ex Member
I purchesed a Panasonic Pt Ae100 from Discount Electric on 30 July 2002.
On 30 Nov 2002 it stopped working, I returned it, via next day delivery, on Monday 2 Dec and it was duly received by the retailer on 3 Dec 2002.
I was assured that it would be checked immediately and should an in house repiar not be possible, it would be sent to Panasonic without delay.
On 5 Dec I telephoned to find out what was happening, I was told that my projector had not been unwrapped yet. I was able to hear the assistant unwrapping it as we spoke
The following day I called again and was told it had been looked at, but it would need to be returned to Panasonic for repair.
I called again on 11 Dec and was informed that it was with Panasonic and I would be called back that afternoon with a "tracking number".
I did not receive a call back so phoned again on 12 Dec and was told that it was still sitting on a shelf at Discount Electric. I was told that thier senior technician had hurt his wrist .
My projector has now been with Discount Electric for 10 days and is no closer to being repaired.
Do I have any legal rights? As it seems the retailer is unable to honour the terms of the guarantee.
David McMullan
Rotherham
[email protected]
On 30 Nov 2002 it stopped working, I returned it, via next day delivery, on Monday 2 Dec and it was duly received by the retailer on 3 Dec 2002.
I was assured that it would be checked immediately and should an in house repiar not be possible, it would be sent to Panasonic without delay.
On 5 Dec I telephoned to find out what was happening, I was told that my projector had not been unwrapped yet. I was able to hear the assistant unwrapping it as we spoke
The following day I called again and was told it had been looked at, but it would need to be returned to Panasonic for repair.
I called again on 11 Dec and was informed that it was with Panasonic and I would be called back that afternoon with a "tracking number".
I did not receive a call back so phoned again on 12 Dec and was told that it was still sitting on a shelf at Discount Electric. I was told that thier senior technician had hurt his wrist .
My projector has now been with Discount Electric for 10 days and is no closer to being repaired.
Do I have any legal rights? As it seems the retailer is unable to honour the terms of the guarantee.
David McMullan
Rotherham
[email protected]