Ronaldeano
Established Member
Went into the MK store Sunday afternoon with my price match reference all ready to go for my TH37PX80, they didn't have any in stock - fair enough - placed an order for it.
Earliest delivery date was 28th May which was too long a wait for me, so I agreed to collect instore yesterday (20th). Was told to come between 4.30 and 6 and I work until 5.30 so I arranged to finish work an hour early, making the time up on my lunch breaks.
Also needed my Dad's help (he owns a land rover) much easier for transporting the TV so got him involved as well.
Arrive at 5pm - hand in my collection notice, 10 minutes later the lad comes back and tells me that the TV hasn't arrived.
'Where is it?' I ask.
'To be honest, I'm not sure, it should have come in with the delivery at 3.00pm today but it's not turned up' he replies.
We go up onto the shop floor to make sure there aren't any instock, which there aren't, and I was told that the best option was to ring up today (21st) after 4 to see if it has arrived, but then what, I can't get more time off work to pick it up if it does come in, I can't ask my Dad to go out of his way (again), delivery isn't an option as I can't guarantee people will be in, plus heaven knows when they would be able to deliver it.
Really, really disappointed in them - I could have easily purchased the TV from another company but I wanted to use JL as they are supposedly a 'reputable' company.
Why wasn't I phoned and informed that it didn't arrive yesterday?
Why do I have to phone them today, why can't they phone me?
Seriously annoyed - I'm going to make some ears ring when I phone them, I can tell you that!
Earliest delivery date was 28th May which was too long a wait for me, so I agreed to collect instore yesterday (20th). Was told to come between 4.30 and 6 and I work until 5.30 so I arranged to finish work an hour early, making the time up on my lunch breaks.
Also needed my Dad's help (he owns a land rover) much easier for transporting the TV so got him involved as well.
Arrive at 5pm - hand in my collection notice, 10 minutes later the lad comes back and tells me that the TV hasn't arrived.
'Where is it?' I ask.
'To be honest, I'm not sure, it should have come in with the delivery at 3.00pm today but it's not turned up' he replies.
We go up onto the shop floor to make sure there aren't any instock, which there aren't, and I was told that the best option was to ring up today (21st) after 4 to see if it has arrived, but then what, I can't get more time off work to pick it up if it does come in, I can't ask my Dad to go out of his way (again), delivery isn't an option as I can't guarantee people will be in, plus heaven knows when they would be able to deliver it.
Really, really disappointed in them - I could have easily purchased the TV from another company but I wanted to use JL as they are supposedly a 'reputable' company.
Why wasn't I phoned and informed that it didn't arrive yesterday?
Why do I have to phone them today, why can't they phone me?
Seriously annoyed - I'm going to make some ears ring when I phone them, I can tell you that!