Well.... I just rang my credit card company (Virgin), to ask them to instigate a dispute. The guy asked me to hold... and the next thing I know is I'm talking to Tom from Digital Eyes!! Not quite sure how that worked, but as Virgin is an 0800 number, I guess they paid for the call.

Anyway, Tom seemed like a nice guy, and confirmed that the order had been shipped, but due to a 'computer error', to the wrong customer. He has promised to re-ship my order immediately.
I then questioned the lack of e-mail response, and he said the system had been down, and they had an immense backlog to catch up on. Well, I'll believe that if I ever get a reply to my two e-mails, but nevertheless, I'll be happy if my order eventually arrives, and I have to commend Virgin Credit Cards for their help.
Now to wait.....
