JTM
Established Member
I purchased the 3d media player through misco 2 weeks ago.
It does playback nearly all files including .mkv flawlessly.
I encountered shortly after using it, one or two errors.
I contacted customer service which was appalling as they only seemed to be aware they were selling lcd+plasma tv's (telling me they could find no record of the model I had purchased from misco), I am posting here in this forum in the hope I can find some help please. This is what customer service had to say.
Quote:-
"Thank you for your email.
Unfortunately this is also the incorrect model number, your model number will begin with L- ... if it is a monitor and LTV- ... if it is a TV."
Model - MMP-002D
MMP-002D-9EUK (DGM MMP-002D-9EUK )
Serial No. 999129778
Colour - White
Fault Description :-
1 - Upon playback of .mkv files, it is not possible to turn off subtitles, which is very frustrating, only the language, colour, font etc. can be changed.
I just wondered if anyone else had encountered this, or knows a work-around.
Model - MMP-002D
MMP-002D-9EUK (DGM MMP-002D-9EUK )
Serial No. 999129778
Colour - White
If anyone can help it would be appreciated, thanks
It does playback nearly all files including .mkv flawlessly.
I encountered shortly after using it, one or two errors.
I contacted customer service which was appalling as they only seemed to be aware they were selling lcd+plasma tv's (telling me they could find no record of the model I had purchased from misco), I am posting here in this forum in the hope I can find some help please. This is what customer service had to say.
Quote:-
"Thank you for your email.
Unfortunately this is also the incorrect model number, your model number will begin with L- ... if it is a monitor and LTV- ... if it is a TV."
Model - MMP-002D
MMP-002D-9EUK (DGM MMP-002D-9EUK )
Serial No. 999129778
Colour - White
Fault Description :-
1 - Upon playback of .mkv files, it is not possible to turn off subtitles, which is very frustrating, only the language, colour, font etc. can be changed.
I just wondered if anyone else had encountered this, or knows a work-around.
Model - MMP-002D
MMP-002D-9EUK (DGM MMP-002D-9EUK )
Serial No. 999129778
Colour - White
If anyone can help it would be appreciated, thanks
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