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Details of SNEE & SCEE’s Identity Theft Protection Programme


Distinguished Member
Thought this should have it's own thread:

Details of SNEE & SCEE's Identity Theft Protection Programme

Last week we informed you that we would be liaising with providers of identity theft protection plans following the malicious attack on PlayStation Network throughout our region. We are now in a position to provide you with actual details of the programme for current PlayStation Network and Qriocity consumers in UK, France, Spain, Italy and Germany.
As I have explained previously, identifying such programmes for the many countries within the SCEE region is a very complicated process. Each country has a different way of handling identity theft; whilst some offer relatively sophisticated services, others may not. Therefore, we must stress that this is an ongoing process which will see new identity theft protection programmes identified where possible.
That said, we are pleased to advise that Affinion International Limited, a leader in identity protection products in Europe, will be offering a comprehensive service that covers a significant proportion of PSN users free of charge for the first 12 months.
Affinion International Limited will be offering the following identity theft protection service and insurance through their fraud protect programme for the UK, France, Spain, Italy and Germany.
The fraud protect proposition cover three key areas:*

Personal Information protection
  • Monitoring and Alerting Service
  • Personal Information Protection Software
Help / Assistance and guidance
  • Dedicated helpline
  • Victim of Fraud support
Financial Protection
  • Insurance that covers the expenses incurred in identity restoration following identity fraud
  • Card Monitoring and Alerting Service
We are still working to identify similar services for those countries not covered by this offering, and this will depend on reputable businesses offering appropriate services. As such, we promise to keep you updated on progress right here on PlayStation.Blog.
We will provide you with information on how to contact Affinion shortly about this service.
Please note that PSN customers under the age of 18 are advised to consult their parent or guardian.
*For information as to the terms and conditions of Affinion International Limited's programme please visit:
UK – www.fraudprotect.co.uk
France – www.fraudprotect.fr
Italy – www.fraudprotect.it
Germany – www.fraudprotect.de
Spain – www.fraudprotect.es

* For eligibility for fraud protect consumers must be 18+ and be an account holder on 20 April 2011.



Distinguished Member
Never heard of them TBH.

I did have Experian and the other one (cant remember the name) for a couple of years.

Really good to have as it had everything including credit checks.


Distinguished Member
So in general a person who is a victim of ID theft/fraud would have to pay for any "expenses incurred in identity restoration"? Ridiculous.

This experience has just made me even more suspect about giving some one my personal details, including Affinion.


Prominent Member
So in general a person who is a victim of ID theft/fraud would have to pay for any "expenses incurred in identity restoration"? Ridiculous.

I'm not entirely sure what "identity restoration" is :confused:

Some of the stuff on offer just seems to be an insurance policy and probably most of this is covered if you have an obliging bank and legal assistance on your home insurance anyway.

I'm hoping that they will offer some sort of credit check service as part of the package otherwise it's just an insurance policy and Sony have done a deal with Affinion to provide the first year's cover for free in exchange for new customers (ie. if only 30% of the customer base take up the offer and then at the end of the first 12 months only 10% of those decide to renew their policies then that's possibly around 2 million new customers - kerrching!).

EDIT: just noticed that the FraudProtect website is working now - does seem to be a "reactive" rather than a "proactive" service, bit of a shame that. I don't think I'll bother.
Last edited:


Established Member
Sony have done this on the cheap.

I was the first person who asked for identity protection in the uk, the rep i spoke to and his supervisor told me this.

I worked for experian for almost 10 years and they're the biggest company in the ID protection, their biggest competitor is equifax.

The thing is though, if Affinion don't spot something they're going to get the flack for this, sony have covered their own backs. I suspect all that take up this service will have to cancel it after 12 months though or start paying for it.

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