anish1562
Novice Member
Hi I have a Denon X3500H that went from working 100% fine to not outputting any sound at all couple days ago. There is no sound from any source, external (HDMI) or internal ( internet radio, spotify).
* I know that all wiring is 100% correct, as this setup was working previously and nothing was changed and i am not muted
* the speakers are fine, I checked with a second amplifier
* When connecting through Spotify, the song keeps "playing" so there is some connection at least, there's just no output. Occasionally, it will show an error message that it cannot play the stream, but not always.
* when I go to the initial setup wizard, it guides me through the speakers placement, wiring and then gets to testing each channel. I cannot get through this step because the AVR stops responding to the remote. There is a message on screen saying something like "You should hear Front Left channel" and asking to confirm, with options "Yes", "No", "Cancel", the "Yes" is preselected. I can't change to No, or confirm Yes, or switch to "Cancel" even. The remote just does nothing. The only buttons that work are power and Back, which exits the setup menu. This almost seems like a software issue to me, like it's waiting for the speakers to do their thing before continuing the setup, and they never do
* same thing happens with the room correction setup with the microphone, it gets to first speaker and it's waiting forever for it to play the sound
* I can hear the relays switching inside, so it's at least trying to do something
Has anyone had anything similar and managed to fix this issue? Thanks
* I know that all wiring is 100% correct, as this setup was working previously and nothing was changed and i am not muted
* the speakers are fine, I checked with a second amplifier
* When connecting through Spotify, the song keeps "playing" so there is some connection at least, there's just no output. Occasionally, it will show an error message that it cannot play the stream, but not always.
- When I go to the input/output channels preview (looks like this) the input section shows no active channels.
- I tried factory reset as troubleshooting suggests, did nothing
* when I go to the initial setup wizard, it guides me through the speakers placement, wiring and then gets to testing each channel. I cannot get through this step because the AVR stops responding to the remote. There is a message on screen saying something like "You should hear Front Left channel" and asking to confirm, with options "Yes", "No", "Cancel", the "Yes" is preselected. I can't change to No, or confirm Yes, or switch to "Cancel" even. The remote just does nothing. The only buttons that work are power and Back, which exits the setup menu. This almost seems like a software issue to me, like it's waiting for the speakers to do their thing before continuing the setup, and they never do
* same thing happens with the room correction setup with the microphone, it gets to first speaker and it's waiting forever for it to play the sound
* I can hear the relays switching inside, so it's at least trying to do something
Has anyone had anything similar and managed to fix this issue? Thanks