Denon, internet sales.

Discussion in 'AV Receivers & Amplifiers' started by Will Scarlet, Oct 8, 2005.

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  1. Will Scarlet

    Will Scarlet
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    Just thought I'd tell you guys of an interesting conversation I had with a technical guy at Hi-fi bitz two days ago. I wanted to purchase a 2805 and had a question regarding 7.1 before I purchased. I was put through to this guy and on hearing me start with, I'm just about to purchase.... he stopped me and said "Sorry it's no longer available via the internet. The 2806 is due out end of October early November". Okay maybe I'll wait I said. "I won't be able to sell you a 2806 over the internet either I'm afraid" he said. What? Well he went on to tell me that Denon will no longer allow internet sales of what they call category 2 - midrange (2805, 2806, etc.,) or category 3 - top of range, equipment. You'll have to go into a dealer and purchase it in their shop. I could not believe my ears:) Anyway he was not too happy either and said he felt it was insane as the internet is a growing market, but if he were to break this rule his retail outlet would lose their Denon contract. I luckily got one online cause I found a seller with one in stock:) Coming early in the week and I'm quite excited. Sorry if this is of no interest but thought as a Denon forum you guys might like to know.
     
  2. Electric Mayhem

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    Do you mean a 3806? The 2806 hasn't been announced as yet. Anyway, I know Denon had tried to make sure that their Flagship Amps and DVD Players were only sold in store but they'd be a bit daft to roll that over to other models further down the range. They'll end up losing sales. Not a wise move if it's true.
     
  3. Will Scarlet

    Will Scarlet
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    Nope he said the 2806. He said the 2805 was now discontinued, maybe he was getting the two mixed up but I was trying to buy a 2805 so... In fact he said they were told of its imminent arrival in June. Slated for release end of this month or early November. Exactly what he said regards sales. He told me only the budget products would be available via the internet from now on. Of course some sites will have stock on the shelves but after that there is going to be some verification process that dealers must go through at the risk of losing contracts if not adhered to.
     
  4. BrianC

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    I can see Denon's point of view with this - it protects the margins for the smaller specialised shops who should be giving good quality advice to customers for expensive kit not worrying about competing on price.

    Now if Denon (and the other retaliers who ban Internet sales) actually monitored the quality of a store and punished the cowboys I could really get behind this move.
     
  5. Cable Monkey

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    I have no complaints about the news. My 3910 was purchased second hand, but my original 2910, my 3805 and my soon to arrive Castle speakers were bought via local dealers and I am happy that I will have their unlimited support should I have problems. I am even confident they would look after my 3910 if it was needed because I have a relationship with them. This should all restore some order to the chaos that is Denon customer services because it has never been geared up for direct customer support. That should be the job of the dealers IMHO.
     
  6. wishy

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    Thats all well and good Cable Monkey but if a manufacture offers a two year MANUFACTURERS warranty they should have decent customer services. Not all dealerships stay in business.

    I bought most of my Denon kit from my local dealer, whom I also had an excellent customer retailer, relationship with. But unfortunately he had to shut his shop and move to cheaper premises.

    Surely there should be some customer responsibility by the manufacturers to deal with situations like this and help people who have spent a fortune on their products.
     
  7. Cable Monkey

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    Nobody suggested that it should be any other way. But with them dealing with support for mail/internet order customers, that leaves less time to deal with deserving cases like yours. With luck the situation will improve once they are able to focus on the bigger issues and leave the customer care to the people at the point of sale (where it should be).
     
  8. thechicco

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    Sorry but I don't agree with their policy at all. I was after a 2106 and after ringing round 3 or 4 dealers, all of whom were utterly peeved off with Denon and their "selective" banding. Peter Tyson advised me that at least 100 people had complained and sent their views to Denon, me being the 101st ;)

    I did however manage to haggle Hi-way Hifi down to £350 from £425 so props to them :D .Did kill my back however lugging it home in the cab!
     
  9. wishy

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    I have finally got through to Denon as regards the return of my faulty AVR 2105 which is still well under warranty. Denon have told me because the dealer whom I bought the goods from is no longer in business I would have to pay for the repair should I need to return it to them.

    Otherwise I have to rely on the goodwill of other Denon dealers to take on the repair.

    After contacting Sevenoaks in Newcastle, as advised by Denon, they are not too happy as THEY will incur the cost to return and are in the process of discussing this with Denon direct.

    I am totally dismayed and furious that the warranty from Denon means nothing as I have to pay for the repair anyway.

    Surely this is against trade discriptions and Denon should brunt the cost for repair of after all THEIR FAULTY GOODS! ?
     
  10. marinecommando

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    Surely this is anti competitive?

    So if i wish to purchase a Denon midrange amp in the future then I'm going to have to pay over inflated retail prices? Looks like it will be a Yamaha after all....
     
  11. Cable Monkey

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    I have yet to pay full price for anything I have bought direct from a highstreet dealer in recent times. Smallest discount I have had was 10%, biggest 33%. They can often also arrange home delivery for you.
     
  12. LicensedTaximan

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    I sincerely hope that was a licenced cab (taxi) and not the use of the term cab which is far too often misused in London to refer to minicabs, or as they are now licenced and to give them there correct name..........phv, private hire vehicle, Either way enjoy your purchase. :)
     
  13. potshot

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    This is an attempt by denon to fix orices at a higher level removing choice of where their products can be bought. They are following other manufactures with abnning internet sales. This is a case of price fixing, the whole business stinks.

    I for one won't be buying anymore Denon.
     
  14. thudspud

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    The main problem i have with this is all of the 'bricks and mortar' sites I have ever visited never have what I want in stock so i have to wait weeks for them to order one in.

    I once phoned up a local retailer enquiring if they did have what I want in stock (Denon 3805 in black) and was told they had one in, went there, auditioned the demo machine (in silver) for a few hours, decided it was what I wanted, said I'd take it only to be told that they have never had a black one in and don't know who could have told me otherwise!!!!! I went mad!

    Ended up ordering online from Peter Tyson the same day and it arrived the next day at £150 cheaper than it would have been to buy locally!

    Probably won't buy a new denon now due to this as I refuse to go into the previously mentioned shop, another close one has just closed down after 25years :( and the final one only does seriously high end gear. I'll stick to buying second hand, get the best deals that way :)
     
  15. John

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    Think you may be dissapointed there too ...look .

    You could probably order it form Germany though , at 75% of the price aswell :eek:

    John
     
  16. thechicco

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    It was indeed a licensed taxi Mr LicensedTaximan :D . He even helped me up the stairs with it :smashin:
     
  17. Electric Mayhem

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    Seems it's already started over here. One of the main internet suppliers now has no models above the 2106 available. Oddly enough, they don't have a single Denon DVD player either, not even a budget unit. Denon's competitors must be clapping their hands together.
     
  18. potshot

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    I won't be buying denon anymore, they will learn when their sales are down, if it means buying sony or pioneer so be it. I have told denon that. Yamaha are doing the same they will lose loads of business. Snobbery thats all what it is, our products are too good to be sold mail order while keeping mr sevenoaks happy. There is one thing for certain I won't step foot in a sevenoaks hi-fi shop because I blame mr sevenoaks letter for all the banning of internet sales.
     
  19. angelislington

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    It seems like there wont be much left for you to buy soon.

    Better start getting used to the 'dynamic capability' of Matsui.
     
  20. Cable Monkey

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    I will certainly consider Denon again, and the reason why is because if I wanted to get better than my present setup, it would not be available to me by internet anyway. I refer specifically to the Nads, Rotels, Arcams or top end Denons that would be a step up for me. Personally I think to say 'never' is self defeating. Denon have looked into this and are choosing an option their research has shown will not hurt them. To lose their local sales distributers on the high street would hurt them. They have chosen who they wish to support and I am happy to go with that. At this moment in time, no one has been able to demonstrate an example where prices are any higher than they would have been otherwise and my own experience is Mr. Sevenoaks is quite happy to barter to secure a sale.
     

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