Denon dbt3313 locking up playing Hugo 3d

Discussion in 'Blu-ray & DVD Players & Recorders' started by Essoman, Feb 19, 2013.

  1. Essoman

    Essoman
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    Just played Hugo 3d on my Denon DBT 3313 and it locks up at random points. Have to switch off the player and reload the disk to get it to play again. Most annoying, anyone else had this problem?
     
  2. simonblue

    simonblue
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    Just check your firmware is up to date :)
     
  3. SO8

    SO8
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    Had this with Dredd 3D ... updated the firmware and it's been fine since .. touch wood !
     
  4. Essoman

    Essoman
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    Thanks will try that
     
  5. Essoman

    Essoman
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    Updated to the latest firmware. Still the same Hugo 3d and Now Dredd 3d both lock up the player and reboot needed. Both play in 2d fine., and other films like Avatar play fine in 3d?
     
  6. Essoman

    Essoman
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    Had a thought both Hugo and Dredd have both the 2d and 3d on the same disk could that cause the problem?
     
  7. simonblue

    simonblue
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    Some player have been having problem with 3D,e.mail Denon to let them know of the problem :)
     
  8. Essoman

    Essoman
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    Yes done that, they asked for pics of the Hugo and Dredd Blu Ray cases, which I have taken and they will investigate!
     
  9. benny

    benny
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    EIV poor authoring imo, dredd 3d locked up on mine, sold disc, bought u.s version lionsgate,
    Region A(mine is region selectable bought from av land)
    Plays no problem, everything ive thrown at it plays well.
     
  10. SO8

    SO8
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    I will email them re mine locking up with Dredd 3D ... but where did you find their email address ? I have looked and only get a postal one for the UK ...
     
  11. Essoman

    Essoman
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    You ring customer services and they send you an email with return instructions, tell them about my log they have started re this problem, quote [email protected]. They were very helpful.
     
  12. Essoman

    Essoman
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    Hi benny thanks for that, just played a turtles tale again it locked, yet played Madagascar in 3d fine, does not seem to like 3d and 2d on the same disk?
     
  13. zanetti4

    zanetti4
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    Funny that - I have the same problem with my Marantz UD7006 - it plays up with any Blu Ray that is a combination 2D and 3D on the same disk - e.g.Harry Potter Deathly Hallows, Avatar, Paranorman etc....
     
  14. SO8

    SO8
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    Doing a Google search of Dredd 3D not playing brings up people with Sony's as well ... something on the disc isn't liked ... that's for sure !
     
  15. Essoman

    Essoman
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    Interesting update, now has locked up, frozen on Hugo, Dredd, a Turtles Tale and Brave, Brave being the only 3D only disc, borrowed a Panasonic DMP BD120 £75 player, swapped it for the Denon, so same HDMI lead into Onyko 809 and out to Panny 65ST50, all four films played perfectly!

    Denon now going back to Peter Tyson, who were very helpful, great service from them.
     
  16. SO8

    SO8
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    Mine has now locked up with Hugo 3D as well as Dredd 3D ... despite the newest firmware.

    I have emailed my dealer for their comment.
     
  17. Essoman

    Essoman
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    Makes you wonder if its worth paying £500 plus for a player, when a £75 one, played everything I threw at it, and the quality of the picture was almost as good as the denon, my partner could not tell the difference!
     
  18. SO8

    SO8
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    Well, the dealer contacted Denon ... who asked a load of questions and wanted pictures of the Bluray disc and box ... so watch this space !
     
  19. SO8

    SO8
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    New firmware now being downloaded by my machine ... I hope it sorts this issue !
     
  20. SO8

    SO8
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    Now downloaded ... will play Hugo 3D and see what happens ...
     
    Last edited: Mar 11, 2013
  21. SO8

    SO8
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    New firmware didn't sort problem - Denon advise it was for something else and they are still looking into my playback issues with Hugo 3D and Dredd 3D.
     
  22. cableman

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    Sorry to hear about your issues SO8. I had lock up problems but NOT on Hugo. Which I use as one of my reference disks. I eventually swapped the machine out and so far no more lock ups.
     
  23. Essoman

    Essoman
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    Denon sending out new unit, will report back, it arrives on Thursday.
     
  24. benny

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    Its EIV are absolute rubbish at authoring discs.
    Shoddy 1 disc efforts for both 2D/3D.
    Really happy with my Denon 3313, you can tell the way it handles discs its not a finicky player,
    Plays pretty much everthing ive thrown at it.
    The only Real problem discs are EIV hugo and dredd.
    Sold'em
    Bought dredd lionsgate u.s version, plays flawlessly in 2D and 3D albeit mine is multiregion for dvd & bluray.
    Enjoy your denon, avoid EIV.
     
  25. Essoman

    Essoman
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    Brand new Denon arrived, good news played Brave all the way through, bad news locked up on Hugo at the same place as the first player 27 mins 53 secs and on Turtles Tale at 11 mins 22 secs. Played Dredd fine.

    What is annoying all the disks play fine on my Panasonic 120 which cost £75! What is the matter with these Denons!

    Will contact dealer tomorrow.
     
  26. SO8

    SO8
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    27m 53s is EXACTLY where my 3313 locked up with Hugo 3D !!
     
  27. Essoman

    Essoman
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    Denon need to sort this!
     
  28. benny

    benny
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    Entertainment in video, just dont buy any of their discs, you'll be laughing
     
  29. Essoman

    Essoman
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    Good plan, just watched Out of Africa, the US 100th Aniversary SE blu ray, on the 3313 looks absolutely amazing, great player, apart from some 3D disks.
     
  30. MovieFan60

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    Not had any problems with EIV discs (2D or 3D) in my Oppo 93, Sony BDP480, Toshiba BDX3200 or PS3. Was thinking of the Denon as a replacement for the Oppo but after reading all these comments think I'll steer well clear!
     

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