Denon AVR X2200W Online fail

pcook123

Novice Member
My Denon jrecently started jumping from any online music channel to Favorites folder ( folder is empty) This happens after several minutes. It started when using Spotify connect and now does it with Pandora etc. which is native on the amp. I have done a factory reset, firmware update and called Denon only to be told that they have never heard of this issue and i should take it to repair center. Sometimes the receiver shows up on the network and sometime not. It might show up up on Spotify connect android and not in the 2016 Denon app. Unplugging the device and starting up again lets it show up on the denon app. It is hardwired to the router.

Any suggestion or advice would be appreciated. this has been my favorite receiver up to this point and i hopeful i can get this sorted.
 

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