Denon AVR S950H Troubleshooting help

[Cambo5150]

Hello. Denon AVR S950H with LG OLED TV. Sound plays through speakers while watching cable tv. Sound plays through speakers while watching 4k blu ray player. There’s no sound while using the streaming apps on the TV. For example, no sound while watching Netflix or Disney Plus. I’m using the ARC HDMI cable. I’m assuming it’s something in the settings on the Denon or the TV. Thank you in advance for any help.

 

[DavidT]

Have you selected TV AUDIO on the Denon?

 

[gibbsy]

Welcome to the Forum.

Have you followed these instruction in the Manual?

ARC​

On the TV connected to the HDMI MONITOR 1 connector, set whether to receive sound from the TV via HDMI.

On:	Use ARC function.
Off (Default):	Do not use ARC function.

You can adjust the volume of this unit using the TV remote control.
If using this function, use a TV compatible with ARC (Audio Return Channel) and enable the HDMI Control function of the TV.
When “HDMI Control” is set to “On”, the “ARC” settings automatically switch “On”. link

NOTE
If the “ARC” settings have been changed, always reset the power to connected devices after the change.
Using an eARC function-compatible television enables audio playback from the speaker connected to this unit, regardless of “ARC” settings in the menu.

TV Audio Switching​

Sets automatic switching to the “TV Audio” input when a TV connected via HDMI sends an appropriate CEC control command to this unit.

On (Default):	Select the “TV Audio” input automatically when receiving a command from the TV.
Off:	Do not select the “TV Audio” input automatically when receiving a command from the TV.

“TV Audio Switching” can be set when “HDMI Control” is set to “On”. link

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[Cambo5150]

Ok. It’s fixed. Thank you.