HP Deskjet
Established Member
I have a problem with my Denon AVC-3700H when using HDMI-ARC with my LG E6V OLED television apps. When HDMI-ARC is active I am getting sound dropouts on all TV apps nearly every 30 seconds. I am using a 3m HDMI.org certified 8K@60Hz/ 4K@120Hz ultra high speed cable. KabelDirekt – 3m – 8K HDMI 2.1 Ultra High Speed HDMI-kabel, gecertificeerd (48G, 8K@60Hz, nieuwste versie, officieel gecertificeerd voor perfecte kwaliteit, optimaal voor PS5/Xbox, blauw/zwart): Amazon.nl I've tried different HDMI cables and that does not solve the issue.
This problem renders HDMI-ARC unusable for me as I use the TV's apps for Now TV, Netflix, Prime and Youtube a lot. This issue does not happen when I switch to my cable TV set top box or Oppo 203 4K blue-ray player when HDMI-ARC is active, with both no dropouts whatsoever. I'm now forced to watch Netflix & Prime on my cable comany's set top box apps (Ziggo Next 4K set top box (Netherlands), it's exactly the same as the new Virgin 4K box). That means no Dolby Vision, only HDR. This is unacceptable for an AVR that costs on average £1000.
I bought the 3700H as an update/ upgrade from my Denon X2100W. This, however, feels like a downgrade as I'm forced to use optical toslink for sound from the TV when using any of the TV's apps. No Dolby Vision also, owing to the TV Netflix app being unwatchable when ARC is selected. Dolby Atmos on Netflix can also be forgotten about as toslink does not support it. HDMI-ARC worked flawlessly with my aged X2100W. So much for cashing out £1000 on a 3700H that doesn't allow me to use any of the features I bought it for, mainly Dolby Atmos via HDMI-ARC on Netflix.
I've sent an E-mail to Denon (Netherlands) support regarding this issue and await their reply. If Denon doesn't get this sorted the 3700H will be returned under warranty and a full refund demanded as it is not fit for purpose.
This problem renders HDMI-ARC unusable for me as I use the TV's apps for Now TV, Netflix, Prime and Youtube a lot. This issue does not happen when I switch to my cable TV set top box or Oppo 203 4K blue-ray player when HDMI-ARC is active, with both no dropouts whatsoever. I'm now forced to watch Netflix & Prime on my cable comany's set top box apps (Ziggo Next 4K set top box (Netherlands), it's exactly the same as the new Virgin 4K box). That means no Dolby Vision, only HDR. This is unacceptable for an AVR that costs on average £1000.
I bought the 3700H as an update/ upgrade from my Denon X2100W. This, however, feels like a downgrade as I'm forced to use optical toslink for sound from the TV when using any of the TV's apps. No Dolby Vision also, owing to the TV Netflix app being unwatchable when ARC is selected. Dolby Atmos on Netflix can also be forgotten about as toslink does not support it. HDMI-ARC worked flawlessly with my aged X2100W. So much for cashing out £1000 on a 3700H that doesn't allow me to use any of the features I bought it for, mainly Dolby Atmos via HDMI-ARC on Netflix.
I've sent an E-mail to Denon (Netherlands) support regarding this issue and await their reply. If Denon doesn't get this sorted the 3700H will be returned under warranty and a full refund demanded as it is not fit for purpose.
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Onderwerp |
3700H AVC, Sound dropouts with HDMI-ARC |
Referentienummer vraag 210320-000360 |
Gemaakt op: 20/03/2021 04:55 NM Laatst bijgewerkt op: 20/03/2021 04:55 NM Status: Nieuw |
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