Here's my problem I have a Denon 3805 amp. Thats a £1K amp (well £800 now) and the remote is the all singing and dancing RC970 - learning, illumated etc etc. Well, in the recent hot weather the remotes plastic front cover decided to crack a 4 points. Seems to be where the internal screws mount to the cover causing stress. With the cover compromised, the keypad display doesnt work properly as no pressure is applied to the display connections. crap design as the front cover is pretty flimsey. So, a 50p bit of plastic is now rendering my remote useless and subsequently my £1k amp pretty inconvenient to use. (I am out of warranty) so.....I called Denon customer service of course, to ask where I can buy this plastic front cover...their response was that I cant . I have to buy a replacement remote - and the cost ???... a bargain at £149. - they can forget that.! so ... cheers denon, thanks for making a product that doesnt like the sweltering british summer temperatures and thanks for support that means you have to replace a £149 remote for a bit of cracked plastic that prob costs 50p to make. If you change you mind and want to give me the manufacturers details of the remote so that I can get a cover, then drop me a line. Otherwise, anyone know a company making plastic widgets that will create a new front cover from a mold of my old one ? - I am willing to pay up to £150 for it - just on principal !