Basicly, according to the below post By Denon Jeff at AVS forum, the well known freezing problem of the 3800 is now solved for the USA customers by changing the laser. But how about European customers, like myself? "DVD-3800/9000: Good News here is we have fixed the Freezing/Skipping/Dropout issues!! The not so great news is the fix is not by firmware, and we won't be getting enough parts, some in December, many more in January. The fix requires the replacement of the laser pick-up. Sorry, we are trying to get this speeded up. Your patience with us has been, is and will be greatly aprreciated! We will also service units for those customers whose players do not exhibit the problem (which are many) but want piece of mind. There will be no charge for the fix, however shipping charges to us may apply - more on this later. For those owners of DVD-9000 who want both the Fix and LINK SE Upgrade, these can be done at the same time, just be sure to let our folks know when you/they call. **PLEASE DO NOT CALL OUR SERVICE CENTERS/DEALERS NOW, I WILL LET YOU KNOW WHEN EVERYTHING IS READY TO TAKE IN YOUR UNITS! Since I am in Japan for a few days, any questions/posts to me may not get answered/replied to until I return to the States - should be later in the week. Best regards, __________________ Jeff Talmadge Product Manager DENON Electronics (USA), Inc. "