New Forester
Established Member
I have a strange problem. I bought the Denon new in April this year. I have just started to use it daily. Playing track 3 of Martina McBride‘s The way I am, towards the end of the disc it starts to skip several times. It is the only track where this happens. I played the track on an old Sony Blu-ray player. No problem.
Last night I played a CD by Tim McGraw. Again skipping but only on one track. I didn’t play it on the Sony because I decided to start watching football and return to the problem today.
I got the same problem with the McBride disc, again fine on the Sony. No problem yet with the other disc.
My next step has been to look at the Denon manual. This is what I found In the troubleshooting section:
Symptom
During playback sound is occasionally interrupted.
Cause/solution
The sound may skip during playback of a CD containing a high resolution audio source.
This may be caused by poor recording conditions, or the disc itself may be of poor quality. Use a correctly recorded disc.
Bearing in mind I have proved that the disc works perfectly on another player, where do I go from here? CD manufacturers don’t like the use of lens cleaning discs so I will have to return the Denon to my dealer to be dealt with under warranty. And I expect to have o bear postage costs At the very least.
The ironic thing coming out of this is that when playing the disc on the Sony BDP it sounded identical. I got my wife to listen. She thought the
Sony was more mellow and preferred it to the Denon. So - £899 against a £68 refurbished Sony. Once returned from the manufacturer it may well go on EBay and I’ll just take the hit and use my Sony.
Anyone any thoughts? I found the info in the manual really strange. It makes no mention of the possibility of a faulty player!
Last night I played a CD by Tim McGraw. Again skipping but only on one track. I didn’t play it on the Sony because I decided to start watching football and return to the problem today.
I got the same problem with the McBride disc, again fine on the Sony. No problem yet with the other disc.
My next step has been to look at the Denon manual. This is what I found In the troubleshooting section:
Symptom
During playback sound is occasionally interrupted.
Cause/solution
The sound may skip during playback of a CD containing a high resolution audio source.
This may be caused by poor recording conditions, or the disc itself may be of poor quality. Use a correctly recorded disc.
Bearing in mind I have proved that the disc works perfectly on another player, where do I go from here? CD manufacturers don’t like the use of lens cleaning discs so I will have to return the Denon to my dealer to be dealt with under warranty. And I expect to have o bear postage costs At the very least.
The ironic thing coming out of this is that when playing the disc on the Sony BDP it sounded identical. I got my wife to listen. She thought the
Sony was more mellow and preferred it to the Denon. So - £899 against a £68 refurbished Sony. Once returned from the manufacturer it may well go on EBay and I’ll just take the hit and use my Sony.
Anyone any thoughts? I found the info in the manual really strange. It makes no mention of the possibility of a faulty player!