Hi all, Just want people's views of what they consider as a Certfied Refurb and Scratch & Dent product in Dell Outlet, here's the blur for their definition. The reason I am asking is that I have recently bought a Certfied Refurb XPS 12 convertible tablet from their outlet, when I received it, there were already dents and chipped metal parts around the bezel (in attached picture). I am going through hell with their customer service to accept that the product has dents and should be returned, but they want to charge a collection fee as they said "it falls within grading standards for our Certified Refurbished systems". To me, these are obvious dents and further concerns is that the laptop may have dropped or harsh impact to have created these dents, so I am not confident with the life or reliability of it. I have already mentioned the Distance Selling Regulation as it is within 7 days of taken delivery, but they are insisting to charge a £20 collection fee, which I am not prepared to pay. What do you all think from the pictures? Dents? or acceptable refurb? Note, I paid £730 for this, so it's not exactly a cheap product either. Thanks in advance. Edit: Just want to clarify, my assumption is that Dell Outlet sells Certified Refurb OR Dents & Scratched, 2 separate types of products, like Grade A and Grade B, I maybe wrong?!?!