Hello, so I've had my Dell Studio Laptop since last christmas, so about 16 months, it's been really good, picking up some normal niggles along the way, but over the last couple of weeks it has been freezing and causing me to reboot by holding the power button.
The problem occurs at several moments:
1. When opening adobe reader to view an exam mark scheme (sometimes immediately sometimes after a couple of minutes)
2. When the computer starts up and I try to open a program
3. When I watch any video ( this can be resolved by closing the program so I suspect is a different problem)
It doesn't happen every time but I would say over 50%
I have run an expired McAfee virus scan and also Microsoft Security Essentials Scan
I am asking for your advice on the best course of action for me to take,
Thanks you very much in advance for you time and advice
TullyK
The problem occurs at several moments:
1. When opening adobe reader to view an exam mark scheme (sometimes immediately sometimes after a couple of minutes)
2. When the computer starts up and I try to open a program
3. When I watch any video ( this can be resolved by closing the program so I suspect is a different problem)
It doesn't happen every time but I would say over 50%
I have run an expired McAfee virus scan and also Microsoft Security Essentials Scan
I am asking for your advice on the best course of action for me to take,
Thanks you very much in advance for you time and advice
TullyK