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dead pixel on acer 26" lcd

Discussion in 'LCD & LED LCD TVs' started by pjk666, Apr 29, 2005.

  1. pjk666

    pjk666
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    :( hi could anyone give me some advice, i've just brought a acer 26" AL2671W (from digiuk.com )which has a black pixel in the middle of the screen . spoke to someone at digiuk and was told that a lcd tv of that size is allowed 6 black pixels , is this ture thank's in advance :thumbsup:
     
  2. SteveW70

    SteveW70
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    Dont know if this is true or not but somebody on here will know. :rolleyes:

    In the meantime try gently massaging on and around the area of the dead pixel!!!
    No its not a joke I read it on a post in one of the threads on here and after a dead pixel appeared on mine I tried it and hey presto pixel back from the dead. :smashin:
    Take it this panel hasn't got a glass panel to the front!!!
     
  3. jon_mendel

    jon_mendel
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    Steve,

    Something like that is *probably* true - that type of allowance of dead pix seems to be the convention, and most companies will have this in their T&C. If it's not in their T&C, you might in theory have a case against them under the Sale of Goods Acts - this does arguably class as a cosmetic defect - but tbh I don't like your chances :( What's digiuk.com's returns policy - you might be able to return it as unwanted?

    Anyway, if you try massaging it hope that works :)

    Jon
     
  4. Puffer

    Puffer
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    What does this mean on digi uk Acer :0 Bright Pixel Defect Policy .

    http://www.digiuk.com/productdetail.asp?id=3133&c=993066&guid=&s=

    Apart from the pixel defect how do you find this panel for P Q .
     
  5. jon_mendel

    jon_mendel
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    "What does this mean on digi uk Acer :0 Bright Pixel Defect Policy .

    http://www.digiuk.com/productdetail...993066&guid=&s="

    It looks like they're saying there's a policy for zero tolerance of bright pixels on the screen. Unfortunately, I think bright pix are different from dead pix (which sounds like what the black pix on pjk666's screen is). AFAIK, bright pix are pix which are stuck on the the same colour (for example, I've got a pixel which is stuck on red on my laptop screen :mad: ). However, as digiuk don't seem to have any pixel policy on their site (at least nowhere I can see it, so it's certainly not prominent) pjk666 might want to mention this to them - it'd be easy to get the impression that a '0 bright pixel defect policy' meant there'd be no dead pix either... If you reach a dead-end with them, try mentioning again that this could be a misleading description of the product (save a copy of their website on your PC, in case they update it) and that you're considering informing their local trading standards - this might get them moving...or it might just annoy them... You could, if you don't get a satisfactory solution, also try getting their local trading standards involved - some are v helpful, some less so.

    If you do try massaging that part of the screen (gently, and at your own risk - there's a chance you could make things worse...), even if it doesn't fix the problem it could turn your dead pixel into a bright pix (stuck to a certain colour). You *might* then be able to get a replacement...though digiuk might be suspicious about your resurrected dead pixel...

    btw, all the above is just AFAIK/IIRC so feel free to take it with a pinch of salt - it's been a while since I looked at problems with pix...

    Jon
     
  6. Puffer

    Puffer
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    jon_mendel

    thanks for enlighten me on :0 Bright Pixel Defect

    I thought they meant any pixel defect at first until I read it again .

    Everyone's different but 1 pixel defect wouldn't bother me to much

    I would be more concerned on the overall picture quality of the panel .

    Maybe pjk666 will get back to us an let us know what he thinks

    about the P Q .

    Puffer.
     
  7. jon_mendel

    jon_mendel
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    Yeah, down to personal preference I guess. I think the theory is that, on a TV screen (as opposed to a computer monitor) bright pix are more of a problem then dead pix - you more often have dark/black screens when watching TV, and here bright pix show up much worse than dead pix. I'd be interested to know what they do if there's a bright pixel - these can be turned into dead pix, so would they just kill the bright pix and return the screen?

    Jon
     
  8. Jabe

    Jabe
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    You can return anything that you buy by mail order within 14 days.

    Check this out http://www.legislation.hmso.gov.uk/si/si2005/20050689.htm

    You need to write a letter or email to inform the company that you wish to return the goods.

    When I bought my last PC from Mesh the NEC LCD has an always on green pixel - very annoying (especially in EVE - a space sim game) so I got into a huge fight with Mesh which eventually involved my local Trading Standards Officer.

    If Digiuk won't play ball then inform them of your rights under the DSA, if they still will not comply, contact your local TSO - they're very nice people :D
     
  9. Puffer

    Puffer
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    jon_mendel and Jabe

    Very informative guys I hope pjk666

    reads jabes post
     
  10. Jabe

    Jabe
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    Thanks Puffer, this is a better link

    http://www.dti.gov.uk/ccp/topics1/pdf1/bus_guide.pdf

    skip ahead to section 9 where it says that the cooling off period is 7 working days (I think this has been changed recently from 14).

    However in section 10 it goes on to say that if the supplier did not inform you of your rights to cancellation you get 3 months! :smashin:
     
  11. pjk666

    pjk666
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    thank you for all your helpful advice , i massaged the screen and it has got rid of the black pixel so thanx again :clap:
     
  12. SteveW70

    SteveW70
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    Happy Days :thumbsup:
     
  13. Jabe

    Jabe
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    Sigh, I wish I'd tried that instead of spending months fighting Mesh!

    Congrats on getting the problem fixed pjk666 :thumbsup:
     
  14. GrahamC

    GrahamC
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    Grit, you see the trouble with grit is it's black and the trouble with a stuck pixel is its black, so how you supposed to tell.... :D:thumbsup:
     
  15. jon_mendel

    jon_mendel
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    Glad you got it sorted out :)
     
  16. Puffer

    Puffer
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    Feel it GrahamC as you do :D
     

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