I think there is another alternative, and whereas I am a bit hazy about the exact details, there is a requirement under EU regulations for electrical equipment whereby the manufacturer has to repair the item for 6 years! Write to the manufacturer and supplier, inform them that unless it is fixed, you will get an independent expert (this could be a repairman to put in writing that the item must have been faulty for it to fail within 6 years). If they do not respond favourably, then you can go to small claims court, issue a summons naming the supplier and the manufacturer as jointly responsible. For further details of this approach, go to Consumer Action Group where you will find a comprehensive guiadance on this subject.We have had 3 power-unit failures in 6 years on a De Dietrich oven. At the second failure De Dietrich organised a free repair. At the third failure they have washed their hands of us and refused to help. I suggested that the oven was unsatisfactory and unfit for purpose and received the response, 'That is a matter for the retailer under the Sale of Goods Act, not a matter for us, our sales are strong.'
Hi, I have induction hob dti 789v. When I use right boost, then I use the middle "flame" boost, the first goes down to level 8. And not stay at boost mode. I must say the hob fixed in lab. And I don't think it working like at beginning. Please advise.
What model are the induction hob?Two years ago I had a new kitchen fitted and bought all De Dietrich appliances online. Best decision I have ever made (just as good/if not better than the previous Miele appliances I had). I have:
Single oven (all touchscreen, no buttons)
Integrated Washing Machine