Buytvdirect.co.uk used to operate (until 11th july 2018) as DCDigitalTV.co.uk (The address and phone number for this businesses are the same.) Please read on to learn more about my experience with them and look up DCDigitalTv.co.uk up on TrustPilot. They have been the most frustrating company to deal with. I had issues getting a refund from them for an order that was cancelled before it had even been shipped. On 21st june they accepted my cancellation request for an order from 14th June that hadnt shipped and advised via email that they would provide a refund within 14 days via bank transfer. No refund was received by 5th July so I attempted to contact via phone and email. On the rare occasion I got through on the phone I was only able to speak to reception. They will not pass calls onto the relevant department but advised they would ask someone to call me back. No call back received. When I emailed I received automated response saying a reply would be expected in 24-48 hours. Follow up emails to my requests would then apologize and advise that a cheque would be posted. When questioned as to why no update wase received on why my refund was over the agreed 14days and not via the agreed bank transfer method. Further calls to reception (twice a day) uncovered that they would only provide refund by cheque but they did not confirm when this would be sent. I continued to push for a bank transfer (as is my right as this was the original method of payment) but an email from their finance team advised that their bank advised them against this. In order to resolve the matter I sent a 'letter in advance of small claims' (template can be found on which.co.uk site) and posted updates of my experience on Trustpilot in an effort to gain their attention as no conformation of bank transfer or cheque being posted was received and the case was now 7 days over the agreed 14 day refund period. This appeared to work as I received a call on 12th july from a senior person in the company. I'll not go into detail of what was discussed on the call as it was heated at times and not a pleasant experience. They started by saying they had done nothing wrong and that the refund was processed within 14 days, and a cheque had been posted 2 days ago. I pointed out that no confirmation had been provided, that even if it had been posted 2days ago that it was still outside the 14 day period, and that the method was not the same as that used for payment. The person only then apologised and advised that this had been an administrative error on their part and to look out for the cheque in the post. Within the hour a follow up email was received from the company apoloisiapo again and confirming that a bank transfer was on its way. I'm relieved that this ordeal is now over but thought it necessary to share my experience. I hope that this is an isolated incident. Please learn from my experience and do your research before committing to buy. If you do chose to purchase from them then be cautious about using the bank transfer option.