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Damaged Panasonic VIERA TH-42PE30

Discussion in 'Panasonic TVs Forum' started by Monatech, Apr 28, 2005.

  1. Monatech

    Monatech
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    Hi,

    I am looking for some advice....

    I ordered a Panasonic VIERA TH-42PE30 from Currys and had it delivered to my home, I then had it shipped to my home in Spain via UPS - the box was only opened to check everything was in there, then resealed. They only sent one collection guy to move it on his own, and he dragged it down the steps from what i have been told as i wasn't there when it was picked up. :eek: :mad: :thumbsdow :suicide: :censored:

    When it arrived in Spain, it was damaged and had a huge crack down the right hand side, scarily, it is identical to the guy who had the same problem as me with UPS Click Here

    Anyway, I contacted UPS to make a claim they came and took the TV away to "inspect" it, when it arrived back it was in an even worse state!!

    UPS have since informed me that they will not be giving me a refund or a replacement because as far as they are concerned its was "insufficient packaging"!!!!!!!

    I mean, the cheek of them, Panasonic, a Global company, who decide its good enough for them to ship there TVs in the stated packaging, not good enough for UPS?????!!!!!

    Did I forget to mention that this was also insured (£30) via UPS due to the declared amount of the package?!

    When i plug it in, i just have black screen with the occasional flashing which looks almost like a shooting star across the screen, and an uncomfortable humming sound

    So here comes my questions:

    1. What should I do regarding UPS, should I sue them, where do I stand on legal grounds?

    2. Is it repairable, if so, where do I go to get it fixed and what am I looking at paying, would it be worth it, or should i just throw a £3000 Plasma in the skip?

    Many Thanks for any contributions you may have...

    James
     
  2. Sofa-loafer

    Sofa-loafer
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    Phone them and ask to talk to a senior member of staff. Stand your ground and ask for a complaint form so you can take it 'higher'

    Did you put 'Fragile' & 'Handle with Care' on the box?
     
  3. Monatech

    Monatech
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    Thanks for your reply,

    I have had a written response from Bill Caplan, who is the Managing Director of UPS telling me that he stands by his desicion, i am not a conspiracy theorist but, im wondering whether they just refuse all claims?!

    As for marking it Fragile, sadly I didn't, but I would think anybody with an IQ of more than, oh lets say 4, would totally understand what was inside, it was PLASTERED ALL OVER IT - PANASONIC 42" PLASMA SCREEN AND HAD A RATHER LARGE PICTURE OF A NICE - UNCRACKED - VIEIRA ON THE FRONT!

    Cheers

    James
     
  4. fatherted

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    You need proper legal advice here. Some solicitors do an initial consultation for a small fee.

    I would also ask Panasonic's advice on the matter. They may consider their boxes suitable for worldwide shipping and this might be usefull ammo if they put that in writing.
     
  5. hornydragon

    hornydragon
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    Did you check about shipping it wiht UPS before you did? Panasonic dont use couriers they use specialist contractors, (in the UK they use a company called Kay O'neil sp?) one ohter question why buy a PE30B and ship it your self to spain when a PA30E would have cost you less?
     
  6. Monatech

    Monatech
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    I did it all online with UPS and it asked me all the necessary questions and dimensions and prices and it was satisfactory enough for them to take £230 for the total shipping cost (inc 30 quid insurance)

    Secondly, I bought the TV in the UK because it was on offer in the Currys store with a free stand and it was a simple enough transaction, i have no problems with Currys, they were great, i now have a personal vendetta against UPS, they have treated me so badly, but are happy enough to take my money from me, ironically they were the only "BIG" shipping company i could find out of the usual crowd of Parcel Force, DHL et al who would ship my TV to Spain.
     
  7. Llanowar

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    Absolutely crappy man, these days companies all point at each other, nobody takes responsibility: if something is wrong with your tele, the producer will say go to the shop you bought it at, and the shop will say go to the producer, i just can't understand why so much companies are still around while they have such horrible service.

    Anyway good luck with it...you'll probably have to get yourself a lawyer indeed.
     
  8. Monatech

    Monatech
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    Yes, legal advice is the next step, i have taken FatherTed's advice and spoke with Panasonic, who inform me that there packaging is more than adequate for my purpose, they are going to provide me with written confirmation....

    I can see the tiny sweat beads starting to form on UPS' brow..........

    As for repairing it, anyone got any ideas?
     
  9. sdk

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    My guess would be getting money for a replacement.
     
  10. ap69

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    Have you checked your home insurance for accidental damage cover in transit (unlikely I know, but worth a shot) or possibly your credit card supplier (some offer 90 days' accidental damage cover)?
     
  11. Daddy k

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    id f**king kill em!

    are they basically saying unless its marked "fragile" they will bang it down every step they come accross while collecting and delivering, come on. the only thing that size and weight that could take being knocked down stairs would be a solid bit of metal!
    im fuming for you mate so i can only imagine how u feel!
    and they have the cheek to charge u insurance! they should offer insurance against their own bafoon workers!
    do u really need a fragile notice on any electrical objects for a human being to understand "dont bang it off the floor".

    go to head office and every electrical item that does not say fragile on it smash repeatably off the floor! then highlight that the packaging was insufficiant for the purpose of being bashed repeatably against the floor!

    if panasonic find it exceptable to transfer all of their thousands of panels it makes each year millions of miles in the origional packaging, and put up with the odd knocks that prob happen in transport and in a warehouse then who are ups to say its insufficient packaging!

    i say ups and the delivery men are an unsufficiant package to deliver anything!
     
  12. Monatech

    Monatech
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    Here Here!!!

    I will keep anyone who is interested, posted on the outcome of this, they are not going to get away with it, once I have finished with them, all my fellow AV enthusiast will feel confident in shipping there items with UPS and they will learn a valuable lesson in looking after the customer, I am positive that I am not the only person out there who has suffered...

    Did someone say Crusader????
     
  13. daveblade

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    i work for ups as a contractor and they are worse than this they have a few guys as young as 16 working on the dock shipping the parcels and the more fragile the better they dont give 2 hoots about whats inside em realy they are on bonus for delivery aswell so dont expect much from themas a way of looking after your stuff
    sorry
    ps we call them ooppps not ups
     
  14. Daddy k

    Daddy k

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    lol
     
  15. FaxFan2002

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    If it had insufficient packing they should have refused to pick it up and courier it anywhere - I'm pretty sure it's in the T&C's. If it was in the UK I'd take them to the small claims court - www.moneyclaim.gov.uk. Basically they agreed to ship it, you paid insurance, they picked it up and broke it in transit - that's what the insurance is for - sue the buggers, to lodge a small claim it shoudln't cost that much - again theck the website.
     
  16. DAS

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    I would also argue they were inviting trouble by only sending one guy. When my 37" Viera arrived, my courier didn't fancy our chances of getting it up 2 floors to my flat and wanted to come back the next day with a colleague (why didn't they do that to start with?). In my excitement, I said we'd give it a go ourselves. I admit I'm not exatcly Mr Universe, but it was a tough job with two of us. How the hell one person could attempt it on his own and not expect to cause damage is beyond belief. In my opinion that was irresponsible, especially coming from such a well-known courier.
     
  17. superk

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    hi
    if the packaging is good enough from the shop then its evidence in your favour.
    its normal that companys like ups will refuse compo ..go here https://www.moneyclaim.gov.uk/csmco2/index.jsp
    monyclaim online ..if you paid for insurance then they should honour it.
    VIERA TH-42PE30 from currys £2500
    it will cost £120 to launch a claim online remember to include the money you paid to ups for delivery & insurance on top of the £2500.
    they will probably give in when they receive the summons.
    i had a dispute with currys coverplan launched a claim then a week passed and i was offered £2800 vouchers.this was after months of currys insisting i would not get a penny.
    get a few witnesses to say it worked perfect before it was shipped.if you can prove only one delivery bloke then in my opinion the case will win.
    keep us informed



     
  18. Anthall

    Anthall
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    Good idea from the man above. I went to that site and just printed out the
    forms which you send to the small claims court and filled them in.

    I then faxed them to Auction World who had $crewed me, saying im going
    to send these to the small claims court and get my monies back with interest.

    They put there hands up, didnt want the fuss and repaid my £2,300
    for a terrible plasma i bought, because i hadn't found this forum. :D
     
  19. Monatech

    Monatech
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    very interesting website, thanks
     
  20. fatherted

    fatherted
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    Yes, some good ideas, but we are talking a lot of money for an individual (not so much for a corporate!).

    Do it properly, for fear of not doing it right and messing up your claim. UPS has a legal department specifically employed to deal with this sort of thing..... and they will be good at it. You mess it up at the first stage & you might mess it up for good !

    Go to a solicitor and pay for him to initially write a letter (or whatever he suggests) - that might be enough. Tell him Panny state the packaging is adequate he can use that.
     
  21. superk

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    Did you get your problem sorted?
     
  22. Monatech

    Monatech
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    I am in the process of taking UPS to the Small Claims Court, as soon as I have any updates I will post them in here.

    Thank you for your continued interest in my case

    James
     

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