Daewoo Model: DT-42808NH Major Problem

Discussion in 'Plasma TVs Forum' started by HelloMoto, Aug 4, 2006.

  1. HelloMoto

    HelloMoto
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    Hi all, I'm a newbie from the UK (Scotland):hiya:

    I'm hoping you could help me with a problem.

    I purchased a Daewoo 42" Plasma TV a little over 2 years ago, all was fine with the running in (low brightness, contrast, pixel shift on etc) and the warranty passed after 12 months.

    Model: DT-42808NH
    Serial No: GT4XHG0135 (in case that helps you)

    Then a little over 10-11 months later the TV has developed 25 horizontal lines and it looks like you are watching the TV through a multicoloured jail cell.

    I contacted Daewoo and they aren't interested, the shop (PowerHouse) has went into administration and I am left with an expensive paperweight.

    Could someone please enlighten me if this is a common problem and if I sent it in for repair what the ballpark figure would be to repair and what would be involved (any figure would be of help)

    Thanks for taking the time to read this :smashin:

    P.s. never buy anything from Daewoo, Korean junk :thumbsdow
     
  2. hornydragon

    hornydragon
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    thats a tough one and those lines could be drive ciruit related (fixable) or Panel related (skip it) i would speak to trading standards about this one matey (scottish consumer law may be different) but a £2k+ (how much was it) plasma should last longer than 2 years and thats LAW in the UK philips fond out after they sold a batch of TV's with Duff tubes then would nly repair them at £800+ for a new tube
     
  3. HelloMoto

    HelloMoto
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    Hi thanks for the quick reply.

    The TV cost me 1600 pounds which I paid in cash for.

    The ironic thing is that PowerHouse wanted me to take out an extended warranty at 600 pounds but seeing as they are in administration now it wouldn't have mattered anyway as the warranty would be redundant.

    I just don't really have hundreds of pounds to spend on the TV to get it fixed, I was kind of hoping to get a bit longer than 2 years out of it.
     
  4. hornydragon

    hornydragon
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    thats what the ruling about philips was all about they were 32" CRTs of a similar price and the judge ruled unnacceptable to fail so seriously and should be econmincally repairable for 5 years or similar i dont have the exact details
     
  5. Druboo

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    My outlaws have exactly the same problem with their Daewoo not sure of model number but 42" (Again from Powerhouse funnily enough) The service centre told them it was panel related, £900 repair cost was mentioned I think Was just out of warranty 13 month point.
    Have offered them our 15 month old twins with a couple of hammers :devil: in exchange for some R & R and will try to educate them better (the outlaws that is) on their next purchase.

    Andy
     
  6. HelloMoto

    HelloMoto
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    According to Daewoo:

    I am sorry to hear that you have experienced some difficulties with your Daewoo Plasma Screen that was purchased 2 years ago. I would like to assure you that all our products are factory quality controlled before distribution, and we take great pride in their quality and reliability.

    I can understand the frustration and annoyance this may have caused. However, as the product is outside of our manufacturers 12-month warranty I can only supply the telephone number of our National Service Provider for a chargeable repair. Their telephone number is 0870 755 3355.

    I am sorry that I cannot offer any further assistance in this matter.

    Yours sincerely,

    A.D. MUGFORD (MR)
    ASSISTANT MANAGER - CUSTOMER SERVICES



    I don't really get the bit of them being 'reliable' if they become useless in 2 yeears?

    How much does the drive circuit cost to be fixed, any ideas?
     
  7. camorra

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    Only Daewoo:confused: You're so so right baby :rolleyes:

    Cheers :hiya:
     
  8. hornydragon

    hornydragon
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    best bet is get an estimate (this should be done on site and cost no more than £50) if its more than you want to pay go down the "goods not of merchantable qaulity" or "not fit for purposes routes" try here http://www.adviceguide.org.uk/scotland.htm as an expensive item it is legally expected to last beyond 12 months
     
  9. HelloMoto

    HelloMoto
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    Cheers for that site and for the other replies.

    I have found a place that does a quote for free off site, only pay transport and return costs (about 20 quid). C&G they are called and are based in Glasgow, Daewoo recommended so I don't know if they will be rip off merchants or just plain useless.
     
  10. stevedster

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    find out who the MD of Daewoo uk is and send him an angry letter. I bet you get a new panel, really you will. This will circumnavigate customer services who are in actual fact told to send out standard replies such as above to put people off and save the company money, i work in this environment so i know the score here. write that letter and you will get a new panel or at the very least the problem sorted free of charge, trust me.
     
  11. hornydragon

    hornydragon
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    as steve says once you have the estimate play merry he with daewoo and a fax to the MD office (or a registered letter to his/her home) does wonders
     
  12. HelloMoto

    HelloMoto
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    Thanks people you have cheered me up no end :D

    I was all doom and gloom but now beginning to see a glimmer of hope here.

    I will implement all those ideas and let you know how I get on.

    Thanks! :smashin:
     
  13. HelloMoto

    HelloMoto
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    I forgot to mention that Powerhouse made me an offer of swapping my Daewoo for a:

    Phillips 42PF5521D

    If I could still engineer this deal (I'm phoning them on Monday) is it a TV worth having?
     
  14. camorra

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    IMHO that's a good offer and I would prefer the Philips rather than a repaired Daewoo :smashin:

    Then make yourself a favour and never look to korean cheapies again :nono:

    Cheers :hiya:
     
  15. Hairy Herman

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    I thought daewoo made cars....does this mean chevrolet will make plasmas now?!
     
  16. HelloMoto

    HelloMoto
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    Looks like it will be a letter to the M.D. after the useless Daewoo Customer Service team washed their hands of it.

    Oh, and the TV only developed problems 14 months after it was bought when I found the invoice.

    The customer service guy even tried saying 'it might have been 'lightning' that caused it.

    Then he said 'why write to the M.D. it's like writing to Bill Gates if something goes wrong with a Microsoft product.'

    All in all a fruitless day of being fobbed off from people on 8 quid an hour.
     

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