D90 started taking dark pictures, shutter issue?

Discussion in 'Photography Forums' started by 5to1, Jun 12, 2015.

  1. 5to1

    5to1
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    This morning my wife was taking a few pictures of the baby and one of them came out quite dark. I assumed the flash hadn't had a chance to charge or some exposure issue as the rest of the pictures came out fine.

    Now she's been using it again and most pictures are coming out dark (even in auto mode). The Flash is going off and I've changed to a fully charged battery just to be sure. I've attached two pictures taken back to back, one is normal the other shows the issue. Took lots of snapping to get the good picture.

    Any help and pointers greatly appreciated, but I suspect a shutter issue after only 12k actuations :(
     

    Attached Files:

  2. Johnmcl7

    Johnmcl7
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    I can't see the Exif on either photo? That would be a big help to try and work out what's happening.

    John
     
  3. 5to1

    5to1
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    Thats odd, has the forum upload striped it possibly? I can upload to dropbox if so
     
  4. twist

    twist
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    Or copy paste it here
     
  5. 5to1

    5to1
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  6. 5to1

    5to1
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    DSC_1178
    Color Space: sRGB
    Components Configuration: 1, 2, 3, 0
    Compressed Bits Per Pixel: 4
    Contrast: Normal
    Custom Rendered: Normal process
    Date Time Digitized: 12 Jun 2015 14:13:44
    Date Time Original: 12 Jun 2015 14:13:44
    Digital Zoom Ratio: 1
    Exif Version: 2.2.1
    Exposure Bias Value: 0
    Exposure Mode: Auto exposure
    Exposure Program: Not defined
    Exposure Time: 1/60
    File Source: DSC
    Flash: Auto, Fired, return light detected
    FlashPix Version: 1.0
    FNumber: 4.8
    Focal Length: 42
    Focal Length In 35mm Film: 63
    Gain Control: Low gain up
    ISO Speed Ratings: 800
    Light Source: unknown
    Max Aperture Value: 4.5
    Metering Mode: Pattern
    Pixel X Dimension: 4,288
    Pixel Y Dimension: 2,848
    Saturation: Normal
    Scene Capture Type: Standard
    Scene Type: A directly photographed image
    Sensing Method: One-chip color area sensor
    Sharpness: Normal
    Subject Distance Range: unknown
    Sub-second Time: 00
    Sub-second Time Digitized: 00
    Sub-second Time Original: 00
    User Comment:
    White Balance: Auto white balance
    AFInfo: 0.467, 0.282, 0.065, 0.042, n, 0.654, 0.461, 0.028, 0.077, n, 0.467, 0.676, 0.065, 0.042, n, 0.206, 0.461, 0.028, 0.077, n, 0.766, 0.461, 0.028, 0.077, n, 0.463, 0.475, 0.075, 0.051, n, 0.318, 0.335, 0.028, 0.077, n, 0.318, 0.461, 0.028, 0.077, f, 0.654, 0.588, 0.028, 0.077, n, 0.318, 0.588, 0.028, 0.077, F, 0.654, 0.335, 0.028, 0.077, n
    Flash Compensation: 0
    Focus Distance: 0.944
    Focus Mode: AI Servo AF
    Image Number: 12,316
    Image Stabilization: Panning
    Lens ID: -2,147,483,648
    Lens Info: 18, 105, 3.5, 5.6, 18, 105, 3.5, 5.6
    Lens Model: AF-S DX VR Zoom-Nikkor 18-105mm f/3.5-5.6G ED
    Serial Number: 7410221
     
  7. 5to1

    5to1
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    DSC_1179
    Color Space: sRGB
    Components Configuration: 1, 2, 3, 0
    Compressed Bits Per Pixel: 4
    Contrast: Normal
    Custom Rendered: Normal process
    Date Time Digitized: 12 Jun 2015 14:14:02
    Date Time Original: 12 Jun 2015 14:14:02
    Digital Zoom Ratio: 1
    Exif Version: 2.2.1
    Exposure Bias Value: 0
    Exposure Mode: Auto exposure
    Exposure Program: Not defined
    Exposure Time: 1/60
    File Source: DSC
    Flash: Auto, Fired, return light detected
    FlashPix Version: 1.0
    FNumber: 4.8
    Focal Length: 42
    Focal Length In 35mm Film: 63
    Gain Control: Low gain up
    ISO Speed Ratings: 800
    Light Source: unknown
    Max Aperture Value: 4.5
    Metering Mode: Pattern
    Pixel X Dimension: 4,288
    Pixel Y Dimension: 2,848
    Saturation: Normal
    Scene Capture Type: Standard
    Scene Type: A directly photographed image
    Sensing Method: One-chip color area sensor
    Sharpness: Normal
    Subject Distance Range: unknown
    Sub-second Time: 00
    Sub-second Time Digitized: 00
    Sub-second Time Original: 00
    User Comment:
    White Balance: Auto white balance
    AFInfo: 0.467, 0.282, 0.065, 0.042, n, 0.654, 0.461, 0.028, 0.077, n, 0.467, 0.676, 0.065, 0.042, n, 0.206, 0.461, 0.028, 0.077, n, 0.766, 0.461, 0.028, 0.077, n, 0.463, 0.475, 0.075, 0.051, F, 0.318, 0.335, 0.028, 0.077, n, 0.318, 0.461, 0.028, 0.077, n, 0.654, 0.588, 0.028, 0.077, n, 0.318, 0.588, 0.028, 0.077, n, 0.654, 0.335, 0.028, 0.077, n
    Flash Compensation: 0
    Focus Distance: 1.259
    Focus Mode: AI Servo AF
    Image Number: 12,317
    Image Stabilization: Panning
    Lens ID: -2,147,483,648
    Lens Info: 18, 105, 3.5, 5.6, 18, 105, 3.5, 5.6
    Lens Model: AF-S DX VR Zoom-Nikkor 18-105mm f/3.5-5.6G ED
    Serial Number: 7410221
     
  8. 5to1

    5to1
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    Belts and braces, thought i'd do both :D
     
  9. twist

    twist
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    Weird, same exposure. Try reset the camera and do a battery pull. Doubt its the aperture blades but worth a check, shine a light through the lens and flick the aperture lever and see if its smooth/free. Could be shutter though.
     
  10. AMc

    AMc
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    Comparing the EXIF data - the only difference is the
    Focus Distance: 0.944
    Focus Distance: 1.259

    Mate had a problem with his Nikon - which he always uses in Full Auto. Kept asking to set an aperture.
    The lens wasn't completely screwed into the camera - as the camera shop took great delight in showing him.
    So I'd try that first if you haven't already!
     
  11. shotokan101

    shotokan101
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    do you have another lens to identify if it's lens or body ?
     
  12. Johnmcl7

    Johnmcl7
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    I'm wondering if it's something to do with the flash, it looks like it fired both times but the second time it didn't fire properly - the camera has obviously locked the shutter at 1/60 as it's expecting the flash to fire normally.

    It would be interesting to see two similar shots but both outdoors in good light or even two indoors without the flash.

    John
     
  13. twist

    twist
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    I was also thinking that.
     
  14. 5to1

    5to1
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    Ok i'll try my other lens and taking some outside shots.

    A bit more info in the meantime, I noticed the viewfinder is also dull when it does this, but bright when it doesnt. And the meter reading heads off into negative territory and flashes as it does when theres not enough light. When I press the DOF preview button the view finder brightens up and the picture is better:

    http://cdn-10.nikon-cdn.com/pdf/manuals/kie88335f7869dfuejdl=-cww2/D90_en.pdf
    Page 3 - Button 17
     
  15. Johnmcl7

    Johnmcl7
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    It sounds like Twist was right with the aperture blade suggestions above then, the camera has reported F4.8 in both shots above but the behaviour you've described would occur if the aperture blades are closing themselves.

    John
     
  16. 5to1

    5to1
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    Ok went outside to try the outside shots and now getting intermittent ERR message flashing in view finder :(

    From the manual:

    Problem - Camera Malfunction
    Solution - Release shutter. If error persists or appears frequently, consult Nikon-authorized service representative.
     
  17. 5to1

    5to1
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    Well it looks like its going into Nikon for service. Spoke to the online Chat and tried my other lens and also took a few snaps without the Flash on. Problem persisted so they're sending me the info to send it in for service. £7-14 if I choose not to have the repair so worth a shot I guess.
     
  18. twist

    twist
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    Sucks, I think youd be looking at 150-200 for a new shutter. Hopefully they will give you a reasonable discount as 12,000 is VERY low and Ive heard of good will work before so you never know. Good luck with it, read up a little about SOGA if its not 5 years old yet.
     
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  19. 5to1

    5to1
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    I mentioned the low shutter count during the chat, she seemed to be sympathetic. But I guess we'll see what happens when it comes to actually giving the good will.

    It is around 5 years old, so just within the 6 year window. Problem is the retailer is Dixons and from past experience their response is always "we feel the product lasted long enough" (or translated = get lost :/). I guess I could pursue it with my CC company instead, if I can remember which card I paid with :D
     
  20. 5to1

    5to1
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    I was away for several weeks so didn't end up sending the camera back until beginning of the month. Just got the following reply back:

    Parts Require: Aperture Control Unit
    Estimated Total cost (incl labour and shipping): £124.98

    I think I'll try pointing out the very low shutter count, the original cost of the camera and how disappointed I am. But if they don't bite, not sure what to do :/ How much is the body worth realistically now, a quick google suggests £200-£300?

    The part itself is available for $30, but can't find any ifixit type guides :/
     
  21. twist

    twist
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    Try pushing a fix as the shutter count is ridiculously low, quote SOGA. Problem is, realistically you wont get anything for it if you sold it now.
     
  22. shotokan101

    shotokan101
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    Yes - definitely hit them with the SOGA
     
  23. 5to1

    5to1
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    Gave them a call, waiting for a call back once they've spoken to repairs department. Will try my luck, fingers crossed :)
     
  24. snerkler

    snerkler
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    Just come across this thread, you wouldn't expect the aperture control unit to break after such a short space of time. Where abouts is this located? Just wondering if they'd claim 'user neglect' such as lack of care when changing lenses, or whether it's just part of the motherboard and so not something you'd easily break?
     
  25. AMc

    AMc
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    Not sure how old the camera is - I had problems with an expensive Canon compact out of warranty.
    I initially got a silly quote from their agent but after a bit of polite but firm discussion and mentioning the SOGA they agreed to charge just labour on the repair with Canon footing the parts. I was happy enough with that but if your camera is under 2 years old I'd expect more.

    FWIW The Sale Goods Act will be replaced tomorrow, no idea how that impacts sales before 1st October 2015 though
    http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
     
  26. 5to1

    5to1
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    Looking at Google its a circuit board and not much prospect of neglect given how little its been used. It actually failed mid shoot, so hadn't been packed away for a while before the failure or anything.

    I will try my luck with SOGA, its actually around 5 years old so on the borderline. Although I will argue on usage rather then age. I.E. is 12k shots really all one should reasonably expect from a Camera of this value.

    The Labour is actually the bulk of the cost btw, £60 excl VAT
     
  27. snerkler

    snerkler
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    Useful that, but on initial skimming it does not cover the issue of whether a fault occurs within a specific time frame. So it's all well and good in the first 6 months, or if you can prove that the fault was there from the start after this time, but what if a shutter breaks after 12months and only 5000 actuations? Obviously you'd expect the shutter to last 150,000 or so, but you can't claim that it was faulty from the start as it worked for 5,000 shots.
     
  28. AMc

    AMc
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    Sure - it was the same with the Canon. I can see that someone has to pay for the labour to actually fix the camera, the part is simply surplus stock so it's easy for them to write it off their inventory.

    Keep polite, use words like "not the great quality I'd expect from Nikon", "so disappointed it failed" etc.
     
  29. 5to1

    5to1
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    I've had mixed luck with SOGA. Apple were very good (although the Apple store manager wasn't, had to go to Apple online to get the resoltuion). Curry's on the other hand were awful, Xbox 360 RROD 18 months in and they claimed that was reasonable time for it to have lasted :/. Unfortunately in this case the Camera was bought from Currys :( and my recourse would be with them not Nikon. Guess I could take it up with my CC provider instead (under CCA) as I did last time.

    Just very annoying as we were finally making regular use of it (arrival of little one, so wife is picture mad) and the damn thing died on us.
     
  30. snerkler

    snerkler
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    I believe outside of the warranty it is indeed responsibility of the retailer not the manufacturer :(
     

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