can anyone give me any tips and pointers regarding this CV, position she is applying for is export administrator. I have been told by my manager she should write what programs she can use such as word, excel and others and included absolutely everything, but where would i include it?
Personal Profile
I am an experienced Administrator with excellent customer service skills. I am a quick learner, highly flexible and adaptable to changing organizational needs. I enjoy leading and working within a very successful team. I am very successful at motivating others. I have extensive customer service experience in a variety of roles and possess excellent telephone and administration skills I can communicate concisely at all levels.
Education and Training
2004 CovWise Limited
Undertook computer and information technology course (CLAIT)
1999-2002 Sydney Stringer Community & Technology College
Record of Achievement
GCSE
OCR Level 1 Certificate For IT Users (New CLAIT)
OCR Level 2 NVQ in Administration
OCR Information Technology Skills
OCR Office Practice
Max Factor Cosmetics Certificate
First Aid Certificate
Fire Safety Course
Level 2 NVQ Team Leading
EMPLOYMENT HISTORY
May 2009 – Present Reception Manager/Administrator
I am currently working as a reception manager at the ***** hotel in ****8, my duties include managing of the reception desk, checking guests in and out, training of staff and dealing with rota's. Typing of letters, sorting out bills, arranging wake up calls, newspapers and any other administrative tasks as and when required. I also cover shifts as a guest care manager dealing with all guests needs.
Jan 2008 – May 2009 Reception Manager/Administrator
I worked as a Reception manager for ******, we run a 5-aside football league and also offer a bar/function room for hire at the weekends. I started as a receptionist and worked my way up to Reception Manager. My duties include running the league of an evening, arranging league fixtures, liaising with suppliers and bookers via telephone and email, Supervision and training of Reception staff, meeting weekly and monthly targets, managing budgets, recruiting new teams, sales, cashing up, dealing with collections and ensuring the branch runs smoothly on a daily basis.
April 2006 - March 2007 Receptionist/Administrator/Accounts Assistant
I worked as a receptionist/administrator with ******8 where I undertook several duties which included filing, faxing, typing of letters, processing orders, data input, raising invoices, answering of telephone, liaising with customers and suppliers as well as meeting and greeting guests, maintaining of the absence log, SAGE and running of the reception area. I spent a lot of my spare time studying towards an NVQ Level 2 in Administration and gaining a variety of skills on an IT/Administration course this is what prompted me to take this position although coming from a beauty/retail background.
Jan 2005 – April 2006 Max factor Account Manager
I worked within Boots as the account manager for Max factor, I loved my position and undertook several duties including training of consultants all accounts paper work, setting targets on a daily basis to ensure that period targets are met, ordering of stock, organizing of events to boost sales, traffic stopping, bringing customers and introducing them to Max factor cosmetics, full application of make up, demonstrations, special event organizing, promoting products and keeping my stand clean and tidy. I also introduce customers to Olay skin care as this is part of Procter and Gamble which is the owner of max factor to boost sales for the company as a whole and help promote our make up. It was here where the job of trouble-shooting and staying calm under pressure was learnt!
Nov 2002 - Jan 2005 Olan Mills Family Portrait & Makeover Studio Makeup Artist/Elegance Sales Manager
I secured the position of the make up artist/elegance sales manager for elegance makeover shoots within the Coventry store of Olan Mills Photographic Studios. I was fully trained within studios and undertook several tasks which include the application of makeup to customers before there elegance makeover photo shoot, hair styling, keeping changing rooms and makeup room clean and tidy, sales, meeting targets, generating sales leads and general reception duties.
Interests and Activities
Include: Formula 1, Sport, Hair, Beauty, Internet, Swimming and Travel.
Personal Profile
I am an experienced Administrator with excellent customer service skills. I am a quick learner, highly flexible and adaptable to changing organizational needs. I enjoy leading and working within a very successful team. I am very successful at motivating others. I have extensive customer service experience in a variety of roles and possess excellent telephone and administration skills I can communicate concisely at all levels.
Education and Training
2004 CovWise Limited
Undertook computer and information technology course (CLAIT)
1999-2002 Sydney Stringer Community & Technology College
Record of Achievement
GCSE
OCR Level 1 Certificate For IT Users (New CLAIT)
OCR Level 2 NVQ in Administration
OCR Information Technology Skills
OCR Office Practice
Max Factor Cosmetics Certificate
First Aid Certificate
Fire Safety Course
Level 2 NVQ Team Leading
EMPLOYMENT HISTORY
May 2009 – Present Reception Manager/Administrator
I am currently working as a reception manager at the ***** hotel in ****8, my duties include managing of the reception desk, checking guests in and out, training of staff and dealing with rota's. Typing of letters, sorting out bills, arranging wake up calls, newspapers and any other administrative tasks as and when required. I also cover shifts as a guest care manager dealing with all guests needs.
Jan 2008 – May 2009 Reception Manager/Administrator
I worked as a Reception manager for ******, we run a 5-aside football league and also offer a bar/function room for hire at the weekends. I started as a receptionist and worked my way up to Reception Manager. My duties include running the league of an evening, arranging league fixtures, liaising with suppliers and bookers via telephone and email, Supervision and training of Reception staff, meeting weekly and monthly targets, managing budgets, recruiting new teams, sales, cashing up, dealing with collections and ensuring the branch runs smoothly on a daily basis.
April 2006 - March 2007 Receptionist/Administrator/Accounts Assistant
I worked as a receptionist/administrator with ******8 where I undertook several duties which included filing, faxing, typing of letters, processing orders, data input, raising invoices, answering of telephone, liaising with customers and suppliers as well as meeting and greeting guests, maintaining of the absence log, SAGE and running of the reception area. I spent a lot of my spare time studying towards an NVQ Level 2 in Administration and gaining a variety of skills on an IT/Administration course this is what prompted me to take this position although coming from a beauty/retail background.
Jan 2005 – April 2006 Max factor Account Manager
I worked within Boots as the account manager for Max factor, I loved my position and undertook several duties including training of consultants all accounts paper work, setting targets on a daily basis to ensure that period targets are met, ordering of stock, organizing of events to boost sales, traffic stopping, bringing customers and introducing them to Max factor cosmetics, full application of make up, demonstrations, special event organizing, promoting products and keeping my stand clean and tidy. I also introduce customers to Olay skin care as this is part of Procter and Gamble which is the owner of max factor to boost sales for the company as a whole and help promote our make up. It was here where the job of trouble-shooting and staying calm under pressure was learnt!
Nov 2002 - Jan 2005 Olan Mills Family Portrait & Makeover Studio Makeup Artist/Elegance Sales Manager
I secured the position of the make up artist/elegance sales manager for elegance makeover shoots within the Coventry store of Olan Mills Photographic Studios. I was fully trained within studios and undertook several tasks which include the application of makeup to customers before there elegance makeover photo shoot, hair styling, keeping changing rooms and makeup room clean and tidy, sales, meeting targets, generating sales leads and general reception duties.
Interests and Activities
Include: Formula 1, Sport, Hair, Beauty, Internet, Swimming and Travel.
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