aye, I have to say that I've had good service generally as well......althought I have seen people on the end of shoddy service, but thats the way the world works......sometimes its just your turn, and sometimes its your turn for a while....lol
good example of last few years....
Amazon - parcel not turned up within required time limit, they sent out order immediately that day and gave me a voucher....no questions asked....
Dell - my PC isnt letting me install a new hard drive for installation purposes, its a year and a half out of warranty.....but because i was polite and friendly on the phone to the support team in India, they happily spent well over an hour on the phone with me, at their cost, trying to solve the problem...sadly we couldnt, but the technical manager gave me his private work email and said to contact him once i've found my diagnostic disc and narrowed down the problem....so altho not solved yet, they went out of their way to help (not supposed to help someone out of warranty, especially if parts in the PC have been changed like mine has)
Amazon again - DVD-A i ordered that showed 4-6 weeks dispatch time ended up going out of circulation, but it took them 3 months to tell me, so they gave me the new SACD version free
Sky - with around one week to go before my first year was up i had to get my box replaced.....got through to a guy on the phone, he had someone round in a few days to replace it......no hassle
bad stuff?.....only thing i can think of was Sky, hadnt had my box long and had exceeded the limit i set on it for ppv stuff.....so i couldnt use the box to book a wrestling ppv coming up.....phoned up sky, she said i could order it with her, i said will it record it as i dont want to watch it live.....she said yes....so ordered, hung up.........waited for it to appear, found it wouldnt let me sky+ it........phoned back up on the sky+ technical helpline number.....after 20 minutes of waiting and 5 minutes of talking she says 'let me put you through to the sky+ technical helpline'.......oh dear.....next person says you can record it....so i'm whizzing through the options on the box and see the manual record and ask if thats what i use...she says yes, i say are you sure?, she asks someone else, comes back and says yes....
so i go to sleep, wake up next day, go to watch it later in evening, soon as the ppv part of it starts, guess what?.....blue screen.......phoned back up, explained what happened and i wanted it rebooked, she said that'll be another £15....i was like...er...i havnt been able to watch it......she says it shows i watched it.....i ask why would i want to order it again then if i've watched it??....she finally sees the common sense in this and re-orders it without charge and i have to watch it as its on.......so wasnt so happy that time...
otherwise everything i've bought has worked pretty much perfectly so no need to complain......buy good quality equipment and you dont have to deal with customer services so much...heh
one piece of advice tho, and this is coming from someone who worked in a call centre for 5 years in various departments.....dont get angry or het up when dealing with a commercial company...it wont get you anywhere.....the persony you are speaking to is not at fault, and it wont get back to their senior management that the customer was annoyed.....they will just laugh about you in the break room..........be polite and friendly, it'll get you further...if they are going to bs you, then they'll bs you regardless of how you behave.........however if dealing with civil service run call centres, well, a little angst can get you places i have to agree, but still best reserved for desparate moments rather than when immediately a minor problem occurs....they do have some feelings these call centre agents......well, some do...heh