Currys,whats My Rights

Discussion in 'Blu-ray & DVD Players & Recorders' started by pat clancy, Jul 7, 2002.

Thread Status:
Not open for further replies.
  1. pat clancy

    pat clancy
    Active Member

    Joined:
    Sep 10, 2000
    Messages:
    1,741
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    51
    Location:
    LONDON
    Ratings:
    +27
    bought a player from currys,played it,didnt like it,took it back,they wont give a refund,because i opened the box,if i exchange it or get a refund they will take 20% of the original price and thats what i get back,any thoughts pat
     
  2. nigel_williams

    nigel_williams
    Active Member

    Joined:
    Jan 5, 2002
    Messages:
    447
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    18
    Location:
    South London
    Ratings:
    +3
    Not entirely sure what your rights as a consumer are in this case as there is nothing wrong with the player. If it were faulty in some way then you might have a case.

    Some shops (such as Argos) have a no quibble 16 day refund. Deducting 20% on exchanges doesn't seem right either.

    I think it's worth clarifying with the retailer before purchase on their returns policy, even the big stores. I realise that's no help to you now and might sound a bit patronising!

    Have you tried contacting the Citizen's Advice Bureau?
     
  3. PhilipL

    PhilipL
    Well-known Member

    Joined:
    Jan 18, 2002
    Messages:
    3,787
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    103
    Ratings:
    +421
    Hi

    You only have rights if the goods are not as advertiesed or faulty in some way. You have no rights to get a refund just because you do not like it, unless of course they told you that you could at the time. Depending on the shop/store/their sales figures for the that month, you may get a refund in full, but that is at the discretion of the shop.

    Somewhere like Argos have a 16 day money back guarantee, but goods returned are not resold (or should not be as it is illegal, unless they are clearly marked "Returned") and so tend to end up in bargain basement stores or sold to staff.

    So if Curry's took the goods back they can not resell them unless they sell them as second hand, which forces them to offer a discount, PC World do this, mark products as being returned goods and knock 10-20% off, otherwise no one would buy them.

    Regards

    Philip
     
  4. lynx

    lynx
    Well-known Member

    Joined:
    Jan 20, 2002
    Messages:
    4,633
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    106
    Location:
    It always rains.
    Ratings:
    +301
Thread Status:
Not open for further replies.

Share This Page

Loading...