General Panic
Established Member
Hi guys
My brother recently got a "Managers Special" Panny 37" plasma for £1100 which developed a speaker fault. After 4 weeks the tech people phoned up to say still can't get replacement part and should look at exchangeing the machine.
So far so good , Currys agreeed to change to value paid but not a new 37" Panny so yesterday he got a new 42" Samsung for an extra £300. Not a happy bunny last night , picture quality on SD freeview box blows chunks and upscaled dvd player poor results compared to his busted Panny. Spent ages going through various picture settings and controls etc.
Question now is where does he stand? Can he get a full refund or try another make? Originally his budget was £1000 for a good 32" plasma but the 37" Panny at £1100 seemed to good to be true. He's now spent £1400+ and can't go any higher and also now would prefer a 42" or 37" screen. He's scared to go back to Currys (bless) and asked my advice and i'll probably do the talking for him but no idea on Currys policy on exchanges/refunds?
Any advice appreciated from any Currys workers in particualr?
Cheers
My brother recently got a "Managers Special" Panny 37" plasma for £1100 which developed a speaker fault. After 4 weeks the tech people phoned up to say still can't get replacement part and should look at exchangeing the machine.
So far so good , Currys agreeed to change to value paid but not a new 37" Panny so yesterday he got a new 42" Samsung for an extra £300. Not a happy bunny last night , picture quality on SD freeview box blows chunks and upscaled dvd player poor results compared to his busted Panny. Spent ages going through various picture settings and controls etc.
Question now is where does he stand? Can he get a full refund or try another make? Originally his budget was £1000 for a good 32" plasma but the 37" Panny at £1100 seemed to good to be true. He's now spent £1400+ and can't go any higher and also now would prefer a 42" or 37" screen. He's scared to go back to Currys (bless) and asked my advice and i'll probably do the talking for him but no idea on Currys policy on exchanges/refunds?
Any advice appreciated from any Currys workers in particualr?
Cheers