gibbsy
Moderator
- Joined
- May 17, 2007
- Messages
- 34,451
- Solutions
- 3
- Reaction score
- 24,191
- Points
- 9,058
- Age
- 72
- Location
- In front of this screen.
As some of you know my wife is having a defibrillator this coming Monday. In a previous pre op session last week some of the potential hazards were pointed out, perhaps the most dangerous for her was using an induction cooker because of the strong magnets used. The fear being that the magnetic field could interfer with the unit and it could fail to detect and adminster the required life saving shock if the worse happened. This warning also covers pacemakers and insulin pumps.
Several months ago, whilst on the waiting list we had to buy a new cooker when the old one died. Currys was the most convient and we choose the induction as it was on offer, there were no warnings about heart health concerns, neither did I check, stupidly.
So I sent an e-mail off the Currys CEO. No blame, no recriminations just wishing to bring the problem to their attention, in fact I praised them for the whole buying experience. Imagine my surprise when the next morning the CEO's office rang. The guy said that they were worried by my letter and had quickly reviewed the evidence and would be making changes, he thanked me for letting them become aware.
The call went on. As a gesture of goodwill Currys will replace the induction cooker free of charge. This has all been arranged this afternoon and the non induction version of the cooker is on it's way. It was certainly not the reason I contacted Currys and I'm humbled by their response.
Now that my letter has highlighted this danger I've no doubt Currys will react positively and bring out warnings. Incidentally there is a warning in AEG's manual yet something so important is in such small print and like most I suppose I'm in the 'when all else fails read the manual' brigade.
So. Currys. Thankyou very much.
Several months ago, whilst on the waiting list we had to buy a new cooker when the old one died. Currys was the most convient and we choose the induction as it was on offer, there were no warnings about heart health concerns, neither did I check, stupidly.
So I sent an e-mail off the Currys CEO. No blame, no recriminations just wishing to bring the problem to their attention, in fact I praised them for the whole buying experience. Imagine my surprise when the next morning the CEO's office rang. The guy said that they were worried by my letter and had quickly reviewed the evidence and would be making changes, he thanked me for letting them become aware.
The call went on. As a gesture of goodwill Currys will replace the induction cooker free of charge. This has all been arranged this afternoon and the non induction version of the cooker is on it's way. It was certainly not the reason I contacted Currys and I'm humbled by their response.
Now that my letter has highlighted this danger I've no doubt Currys will react positively and bring out warnings. Incidentally there is a warning in AEG's manual yet something so important is in such small print and like most I suppose I'm in the 'when all else fails read the manual' brigade.
So. Currys. Thankyou very much.