My 12 months is up this week, so I felt I best do due diligence on this 5 year warranty. Its all happy days when you purchase it, smiles and giggles. Well, the honey moon is over in a few days, so I thought, ok I ordered online, so I'm sure it will be there, some evidence.... NOPE!
So I then think (as others had done) it must be with LG!!! I remember a slip in the box!!! Sure enough, i look in the box and see the LG FREE WARRANTY card.
Login into LG and sure enough, there is my TV, 12 months parts, 12 months labour... hummmmm (suspicion).
So using LGs chat, the lady confirms my 12 months is with LG, and my 5 year warranty was with currys, and that i should have received documentation since I ordered online, via email.
Check emails, NOTHING, no mention of a 5 year warranty anywhere!
LG gave me a number for KnowHow, after what seemed like 20 questions and button presses, I finally got through to a chap. Gave him some details and he confirmed I had 5 years warranty. Asked if he could send me some out, he said yes in 14 days. As to if it will arrive... who knows!
Have I done all I can do? Should I go into the store local to me to see if they can confirm its registered etc? Ive a feeling ill be fobbed off.
Since he said I was registered, should I be able to login to KnowHow site somehow? I don't have an account there, but it asks for a reference and surname... a surname I have, a reference number? Nope. So I try my order number, NOPE, its limited to 6 characters.
Of course, some guy over the phone saying, yes your covered, alls good isn't enough for me.