Has anyone else noticed the motion stuttering in the trial?
Anyhow I am not having much luck with Panasonic, its got to the stage now where I am getting the same answer over and over again. Plus some real oddities bundled in too.
I mentioned the settings problem with Amazon reverting to a default True Cinema preset and the reply from their technical department was that the TV could save settings to an SD card. What the hell is that about?
So yeah, that is the kind of technical department Panasonic have, when you actually reach them, which you have to do by being put in touch with a supervisor and he needs to escalate your case.
I am not giving up though!
Persistence is key.
The answers from them so far:
- Youtube HDR they are just telling me that there is no other information available and that this will be released when available through an update on the website. I asked them in my last reply for a confirmation they are releasing an update and they avoided answering the question directly so I have asked again.
- iPlayer HLG HDR, they put me through to the technical department and their answer was a bandwidth issue. In the last email I mentioned I do not have a bandwidth issue as I have the TV connected directly to the router via Ethernet and a 76mbps fibre connection, they again refused to read that and still are saying its a bandwidth issue (even when HDR will work at lower resolution if you have worse bandwidth).
- Amazon Prime Video reverting to True Cinema and default settings. They keep telling me that each app remembers different settings and that this is normal. I have explained to them several times, including videos and they still say this. It's also incorrect as the TV remembers the settings you set in the VOD profile between apps.
- They are still working on a fix for the iPlayer not launching problem which seems to be related to using recording on the TV. If you have this issue until they release a fix my advice would not to use any recording directly on the TV to see if the issue comes back for you, for me it hasn't since I have done that.
At first things looked promising but overall they are very bleak now, I will keep it up but I fear the lack of time the supervisor I am speaking to is hurting my case. that won't get any better either since the BBC announcement.
I am also wary that the BBC has removed the DX902 from their compatibility list from the world cup, I have yet to receive a reply back from them regarding my open case with HLG not working so I'll have to contact them again.
It's very disappointing to say the least, but we have to remember we are not alone with this. Sony users and Samsung users have the same problem on their 2016 and 2017(Sony only) TVs too. Their customer service is also bad so we have to be grateful for what we have I guess.
The biggest hope for anyone wanting to watch the world cup is to hope it's supported on the Roku+ stick. It works currently in the trial but its not on the BBC compatibility list yet.
If you have Virgin the V6 box is on the list but is listed as TBD so there may be hope there.
Nothing about integrated apps on the consoles, blu-ray players, streaming boxes/sticks or BT Vision/Sky is even mentioned on the list either so god knows what will happen.
Please anyone else with issues too, contact panasonic here:
[email protected]