IPlayer isn’t working at all on my 50CX802. Not very happy. Called Panasonic last December and they tried to get me to do a complete hard reboot. I didn’t fancy it as she couldn’t even guarantee that it was a fix. It’s a pretty big blow not to be able to watch the latest Blue Planet in HLG. I watched the previous demo fine. I’m wondering if an argument can be made for a replacement set as iPlayer is a major feature these days and if it’s broken I’d say Sale of Goods Act applies.Steve Withers did ask Panasonic about why the BBC iPlayer HLG does not work on DX902. All Panasonic said is that they are working on it.
When I've had issues with either Netflix or iPlayer a full reset normally cures it. Only happened a couple of times in 18 months, hope you can sort it!IPlayer isn’t working at all on my 50CX802. Not very happy. Called Panasonic last December and they tried to get me to do a complete hard reboot. I didn’t fancy it as she couldn’t even guarantee that it was a fix. It’s a pretty big blow not to be able to watch the latest Blue Planet in HLG. I watched the previous demo fine. I’m wondering if an argument can be made for a replacement set as iPlayer is a major feature these days and if it’s broken I’d say Sale of Goods Act applies.
4K UHD is the way to go anyway EDDY as Steve Withers says, takes it to another level! got it for £20 aswell from zoom in the 25% off code...happy days...just waiting for bladerunner 2049 + whisky glasses set from zoom.Just to note Blue Planet 2 UHD is no longer on iPlayer.
Oh yeah, did the same, is gorgeous. Should've bought more4K UHD is the way to go anyway EDDY as Steve Withers says, takes it to another level! got it for £20 aswell from zoom in the 25% off code...happy days...just waiting for bladerunner 2049 + whisky glasses set from zoom.
Nope, check your blu-ray player is outputting the source at its native frame rate and not using 3:2 pulldown.has anyone had any issues with judder (and what looks like frame skipping/dropped frames) on 4k uhd and regular bluray, even screen savers! and how did you solve it. is it a 3:2 pulldown issue?
What player are you using. If it's a Panasonic UHD player have a look through my old postings for a similar problem with solution.has anyone had any issues with judder (and what looks like frame skipping/dropped frames) on 4k uhd and regular bluray, even screen savers! and how did you solve it. is it a 3:2 pulldown issue?
So basically no fix because they can't reproduce it. Whether they even tried to or not is another matter.Dear Dodgexander,
Thank you for your e-mail.
I am sorry to learn of the circumstances that have prompted you to contact our department.
We have been made aware that a number of our customers have been experiencing difficulty accessing BBC iPlayer via the inbuilt App.
We are currently investigating the problem, in conjunction with the BBC, to understand what is causing the problem as this is isolated to only a small percentage of our customers. Once we have established the cause of the problem we will move quickly to work on a fix. We are sorry for the disruption that this issue will be causing to you if you have been affected. We plan to contact you as soon as a permanent solution becomes available.
I trust that the above information will be of assistance to you. However, of course, if you should have any further queries, please do not hesitate to contact us.
Customer Service Team
It happened to me a few days ago and others on the owners threadMy 65DX902 had just lost internet access. It says it can connect to the router but no internet access from there. All other devices are fine. I have tried everything but it remains. Anyone else had this issue? I'm thinking it's a network card fault.
Just thought I'd copy my complaint I have just sent to Panasonic complaint department, I am not keeping my hopes up but I thought I may as well give things a go.Dear Panasonic.
I am writing to complain about both my product and horrendous customer service I have received in relation to my problems.
I own a TX-65DX902B TV purchased in December 2017 from your official refurb store on eBay.
Since I purchased the TV, I have generally been happy with it, its a very good television when it comes to its picture quality.
The problem however ends there, it seems like there are some major issues with the TVs software and functionality that have been completely overlooked by your software engineers. Since my purchase I have been in touch with you various times regarding the problems and most of the time I receive an automated email from you stating you will reply, yet you don't.
Here are my case numbers where I have received no reply:
Here is the case number I have received a reply to regarding the known iPlayer fault:
And most recently my recent feedback regarding your incorrect findings on the fault:
There are various faults with the TV that I would love for you to be able to solve, but you don't seem to be interested.
Being a moderator of the AVForums.com, myself an other DX902 owners have collected these faults and have also tried to contact you regarding them, but again no-one seems to get any kind of customer service. It has come to the point where most have us are so shocked by how poor your service and aftersales have been that we vow never to purchase a Panasonic product again.
Here are the details of the faults with the TV, they are all software related:
And here are some faults that I have not previously encounter until recently:
- The TV forgets certain picture settings, this is usually with the presets used for internal apps, but can also be from time to time with an external source. The settings forgot are always Sharpness and Colour Temperature, sometimes also gamma settings are lost too.
- The TV forgets which picture mode is chosen for the built in apps, in this instance the TV reverts its picture mode to normal when using one of the smart TV apps and you have to change it back to professional (and set the forgotten settings as noted in step 1 above again).
- The TV often has a bug when you launch an app where it doesn't let you change the picture mode from normal or dynamic, almost like its stuck in the "menu" picture modes during video playback, the only fix is to close the app and relaunch it again and hope the right picture modes are selectable.
- There is a bug with the iPlayer application where HLG meta data is not shared correctly with the TV, in this instant the iPlayer application only sends wide colour gamut meta information, not the core HDR meta data which results in the TV not going into its HDR picture mode when using HLG in the recent BBC Blue Planet and UHD Trials.
- The known issue where iPlayer doesn't launch, which seems to be investigated by you with the BBC, this issue has stated to have been found but this is not the solution at all, this problem happens to people who have never used recording on their TV!
So whilst I (or we) are very happy with our TVs from a picture quality perspective we are dismayed by how many problems there are with the software side of the TV. As you can imagine from reading the faults, I see no reason why this behavoir can't be fixed, after all it is only software related.
- When using HDMI ARC or Optical passthrough there is a delay caused by the TV with audio. This only happens when the TV is passing through Dolby Digital audio via ARC or Optical.
- HDMI ARC functionality is broken, sometimes the TV forgets its set to home cinema mode if you use it without a receiver in between which means when you do use it with a receiver again it plays sound through the TVs speakers and through ARC resulting in echo. This can often be temporarily fixed by visiting the sound menu and changing speakers to home cinema again.
- Bluetooth keyboards are not picked up by the TV, it scans for bluetooth devices but does not find any bluetooth keyboards (bluetooth otherwise works fine for everything else).
- Youtube HDR still doesn't work, there is a youtube app with UHD but HDR does not work. This was said to be fixed previously but has not
Not only have these faults been apparent, but Panasonic's support and customer service has been abysmal. I don't know if you have been putting my queries straight in the bin rather than answering them but I find it disgraceful to be honest.
I am just looking for solutions for these issues and for you to fix a product that you clearly bought to the market faulty, 2 years on from its release and all of these problems still exist is frankly ludicrous.
Please restore our faith in Panasonic and provide solutions.
Thank You for your time reading this complaint and I look forward to your response. If I again do not receive a resolution to these issues. I will have to forward my letter by post directly to Bracknell.
Good on you dodge and I hope you get them to wake up as when I had my CX700 I brought it new and from two months later I was in contact with them regarding faults I found via IFC and some others as well, this went on for two years and it never got a fix, not to one item I reported.Just thought I'd copy my complaint I have just sent to Panasonic complaint department, I am not keeping my hopes up but I thought I may as well give things a go.
Thanks! My suspicion is not, but I hope you get it sorted. By the looks of things those XE9005 owners seem to have received XF9005s so I guess you can't argue with that.
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