Current MS Fix Turnaround times

Discussion in 'Xbox Forums' started by AudioSlim, May 8, 2007.

  1. AudioSlim

    AudioSlim
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    Hi All

    Just wondering from the point MS or whoever you ship to in the UK gets the 360 can I expect it back

    Anybody had one returned recenltly (lol, like there's no chance of that eh!) and how long did you wait?

    Ta

    Slim
     
  2. mcmiko

    mcmiko
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    2 weeks now and still waiting.:(
     
  3. jedial

    jedial
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    I was very lucky, mine was picked up and returned in 3 days! It was a launch model, so I think they just skipped it and sent me a refurbed one without even bothering to try and fix it. That was last month just after Easter bank holiday.
     
  4. JacquAl

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    It was about a week a month ago for a hardware failure. Sent refurb back today with freezing issues. Both times i was told 15 days so fingers crossed.
     
  5. RandomLee

    RandomLee
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    Been waiting 7 days since UPS pick-up.
     
  6. Grunt{UK}

    Grunt{UK}
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    Picked up by UPS last Tuesday, confirmed delivered to repair centre at 11:59 Wednesday and today received e-mail from MS saying they have just recieved it. So from someone signing for the package last week till this morning mine was floating in a blackhole somewhere. Not inspiring confidence in a speedy repair.
     
  7. Tommy Boy H71

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    I am having UPS pick mine up today (Damn you MS and GAME!:mad: ) so God only knows when I will be back up and running. Don't want to scare anyone but I have had one sent off and fixed before and although it only took about 5 days turn around the refurbed machine broke down again after a month! Why are we all putting up with this? I am as guilty as the next man of just accepting these poorly made consoles...and not to mention our Gold account days still ticking away completely unused! :thumbsdow

    If only the PS3 had more good games then I would have jumped ship by now (this will be my fourth console in a year and a half!:eek: ) but for now MS and the 360 (great games, Xbox Live is amazing) have me by the short and curlies!:(
     
  8. SibTiger33

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    i got my 360 back within a week

    problem was faulty motherboard and dvd drive
     
  9. JacquAl

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    Just received an email from MS telling me my console has been shipped and i will receive it in 2-5 days.UPS website track and check tell me it is out on delivery to repair centre. Are microsoft now using a time-machine for repairs and can we expect this as an add-on in the near future?
     
  10. Tommy Boy H71

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    LOL...same thing has just happened to me. UPS have just picked it up from me but when checking my email address I have an message sent last night saying my xbox is being shipped back to me as of now! But when I track the parcel it says my package is on it's way to Havant. Weird..."I have a really bad feeling about this!":confused:
     
  11. sleepyone

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    7 days from pickup to return to my house. Seems ok so far *crosses fingers*
     
  12. Hawklord

    Hawklord
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    Been waiting 5 days now just for the bloody email with the label:thumbsdow

    Shall blow a gasket with MS tonight!

    this is the third attempt they have to rectify this box of tricks....stability is terrible:nono:

    Never had a peice of equipment sooo lame:rolleyes:

    But it's worth it when it's all working ok:D
     
  13. matblack

    matblack
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    Picked up last Monday and I've had conflicting information when ever I tried to contact them and haven't had a single email of MS.

    They are a bunch of :clown:

    MB
     
  14. matblack

    matblack
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    Call them, you should get your email within a few hours, I didn't get mine and called again and they had screwed up my email address :rolleyes:

    MB
     
  15. RandomLee

    RandomLee
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    Just tried my UPS tracking number again (which didnt work yesterday) and it says my 360 arrived in Eastleigh at 4pm yesterday... so with any luck I should have it back today or tomorrow. I'm not going to hold my breath though as they told me on Monday that it had shipped but when I called on Tuesday they said it was still with the repair centre. Also, still no email saying it's on it's way back.

    When it does arrive I wonder if they have updated the dash to latest version for me?
     
  16. mattg

    mattg
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    sent my one back a month or two ago on the monday.
    Had a new one delivered wednesday.

    I did send it back in a jiffy bag though. Oopsies. :devil:
     
  17. Bacus

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    Mine got picked up and returned within 7 days !! I got a Brand new consol instead of a fix from MS and got the new one back on the 1st MAY .... Now counting the days till it goes :thumbsdow
     
  18. gingerninja72

    gingerninja72
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    Console number 3 got sorted out pretty damn quick. This was about 2 months ago. I rang MS on the Saturday, received e-mail on the Sunday. Picked up by UPS on the Monday and got it back on the Thursday.

    Out of interest, where does it say on the machine when it was manufactured? I swear my new machine is much quieter overall
     
  19. matblack

    matblack
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    Behind where the wireless unit plugs in on a small rectangular silver sticker

    MB
     
  20. kincade1977

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    2 weeks and 2 days now... they are a joke ive bought a ps 3 in the mean time.
     
  21. RandomLee

    RandomLee
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    Haha, I hope you tell MS you bought a PS3! I'd stand proudly on my soapbox and say how you've lost faith in the xbox brand and MS as a company. Tell them you'll never buy anything from MS again and will encourage friends and family to do the same. I think another forum member did something similar and got some free booty out of it ;)

    Anyway, hope you get it back soon.
     
  22. Tommy Boy H71

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    Totally with you mate...I am soooooooooooooooo tempted to go to the dark side or is that the light side (couldn't be any worse than MS...right???) and buy a PS3 and sell all my 360 gear...that's until I get it back and love it again!
     
  23. RandomLee

    RandomLee
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    Haha, give the PS3 another 6 months and people will be turning them upside down to get disks to play or getting DDEs every 5 minutes!

    Dont forget how reliable the PS1 and PS2 were!

    As in totally UNreliable!
     
  24. AudioSlim

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    Snap, kind of .

    The littleen had 100 quid of Birthday money so I threw in 80 quid for a Wii to keep us amused until the 360 returns. I'm not about to jump ship to the PS3 though. Better things to do with my money that spend it on one of those.

    Slim
     

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