My Sky+ installers came this morning. I'll just list my complaints otherwise I'll start ranting. 1) Rang at 7:30am to say arriving between 8am and 11am. They then turned up ten minutes later... 2) Because I needed special heights there were two of them. The first thing they both did was confront me and tell me that the cabling would cost between £10-£15. I said I had never heard that before!! They said "oh Sky never tell customers this, it's really annoying for us. By the way, you need to pay us before we leave". They went outside and I went in and rang Sky straight away...the nice person at the call centre looked up the charges and said the first 20metres are free, then £2 per metre after that. (and I like need 10m, no more...). The guy comes back inside and I tell him that I get 20m free and just spoke to Sky. He says he'll phone his supervisor cos that's wrong...then he goes to his mate outside and I hear him saying "was there a problem with the SECAM"...mate replies: "what?" and then they start wispering. Geez! Anyway, they left without phoning their supervisor and made no more mention of it. 3) They drill a hole next to my existing feed and the guy outside feeds the cable through the new hole. Now do I expect too much for just a little bit of sealant on the inside and the outside? They haven't used any at all... Could an installation get any worse, they've dropped the cable from my roof without any hooks fixing the cable on the wall! I mean, this cable is just hanging from the dish and is flapping in the wind. Here's a picture! The long straight cable (i.e. hanging) is the one they installed. Ok, I'm done now. But just to name and shame the contracter was CUSTOM CABLE (serves Croyden in London) and the installer signed himself (scribble really) R Jafter (or something). How difficult is it to do a job properly? Simon.