Cost of fixing purple spots on the screen

GreggusMaximus

Established Member
Joined
Aug 18, 2010
Messages
212
Reaction score
9
Points
127
Age
42
So my dear old mums panny TX-65EX600B has developed puple spots all over the screen , I contacted Panasonic but tge suggested I update the firmwarešŸ¤¦ and if that doesn't fix it il have to pay a repair centre to look at it and fixšŸ˜ , my question is what sort of repair cost am I looking at?
 
20220201_153943.jpg
 
I'm no LCD TV expert but as those patches seem to be in a grid pattern, could it be a backlight issue ?

An EX would be a 2017/2018 model - is there definitely no extended warranty with it ? Many retailers include them for free and Panasonic also run regular free extended warranty promotions, so it's worth checking if you're not sure.

If it's outside of the warranty, then you might have a case against the retailer under the Consumer Rights Act because a TV originally costing Ā£1400 (according to this thread) should definitely last more than 4-5 years, IMO.
 
Yeah I never did get an answer on thr warranty period when I asked, I need to push them a bit harder I suspect.
 
So panasonic have said under certain conditions which are I don't know 4 years is acceptable and there autherised repairer have quoted Ā£1000 to fix a t v that cost Ā£900 (not 1400 my bad)
 
So panasonic have said under certain conditions which are I don't know 4 years is acceptable and there autherised repairer have quoted Ā£1000 to fix a t v that cost Ā£900 (not 1400 my bad)
That's crazy. Were they able to confirm it is an LED backlight issue ? Ā£1000 sounds more like a total screen replacement to me, but I'm not so familiar with LCD TVs and how they're constructed. If it is just a backlight issue, then you should be able to get it replaced for less than that by an independent TV repair specialist, I would have thought.

Have you confirmed that it's not still under warranty ? I would also double-check the age of the TV because goods have to be "fit for purpose and last for a reasonable length of time" under the Consumer rights Act. Going down that route might involve a certain amount of hassle, but retailers have been known to cave in and at least offer a compromise before cases get to court.
 

The latest video from AVForums

TV Buying Guide - Which TV Is Best For You?
Subscribe to our YouTube channel
Back
Top Bottom