Consumer Rights - Faulty Product

Dancook

Distinguished Member
My partner bought a jewellery box from a Lombok store in Guildford, approx 2 months ago.

We have been moving house and she has now come to use the jewellery box and found that it doesn't shut properly.

She emailed Lombok, and they said they wouldn't do anything about.

What can I suggest she do? Can she not argue there was an inherent fault with the product (it's within three months). Would that means the retailer would have to prove she was responsible.. not sure how that could be proven.

p.s. Throughout the move it has remained the original box it was packed in, and has just been taken out.

Cheers, Daniel Cook

(look ^^ I signed it my name... even though.. it's over there <<< )
 

Dancook

Distinguished Member
I may have answered my own question

Returning Faulty Goods | Consumer Information

I'm sure she has a case

If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty.
 
You do have a case (if it hasn't been dropped) - however the site you linked to doesn't really understand SOAG at all, your rights don't end at six months (as implied), the onus simply becomes yours to prove an inherrent fault. Also, you can specify repair / replace at anytime, the retailer can opt to do the other quoting "disproportinate costs" however (your linked website seems to think repair is the automatic choice).

I may have answered my own question

Returning Faulty Goods | Consumer Information

I'm sure she has a case
 

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