Hi Guys I think im stuck between a rock and a hard place and I hope that one of you may be able to show me a way forward. OK here goes: About a year ago I migrated away from Tiscali to B.E. Unlimited using a MAC code. Job done and all working great. Recently I noticed that tOScali have still been charging me for the period I have been with BE (about 12 months). I phoned toscali and spoke to them about it, to which they have now cancelled the account and they would send through a refund. I got the refund, all 5quid of it!! I promtly phoned them and asked where the other 190 odd quid is to which I was told they would need a letter from BE to state my start date from them. I have spoken to BE and they are unable to provide on headed paper (required by Toscali) but have provided me an electronic copy. Toscali have told me that the electronic copy is not sufficient. I have asked toscali why they kept charging me and they claim that I did not cancel the account. Surely the fact I used a MAC code and WENT to BE using it should of been sufficient!!!! Am I stuffed? Do I kiss goodbye to the almost 200quid or is there anyone out there who can help me? On a general note, there are two typos in the address they have for me, guess what, they won't accept corrections to this over the phone and also need a utility bill/other proof to correct them!!! Unbelievable!!! Many thanks in advance!!!