I have had Sky HD installed for just over 2 years now and until about 6 months ago it was perfect. I was contacted by Sky and asked if I wanted to take the extended warranty but I politely declined this. In the last 6 months I have been experiencing viewing problems through Sky with any terrestrial channels and any other broadcasts that would be shown on freeview etc where it shows on screen that "No Signal is being received".All SKY channels have been working perfectly. At first switching the system off and on cured this but it got progressively worse where through the day this would happen regularly although in the evening and at night it worked perfectly. So now the World cup is now upon us I have had a total headache trying to watch any football due to this problem now rearing its head as soon as the football starts and then miraculously as soon as the England match finishes last night the channel starts working perfectly again.
I contacted Sky 3 times yesterday and changed the settings slightly on the first attempt which fixed the problem for 10 minutes,done a system reboot on the second attempt which didnt work at all then went through the settings and checked the connections on the third which turned the total signal off until i then reset the settings myself. I was also advised at this point that I would need to pay £65 for an engineer to call or alternatively take out the SKY warranty and I could get the box fixed.At this point I accepted this and asked to re arrange the engineer call out so that i could seek some further advice. Bearing in ming my sons SKY+ box receives everything with no interference I knew it wasnt a dish problem but I couldnt help thinking last night that if the channels all broadcast perfectly at certain times of the day why wouldnt they broadcast all of the time.
Can SKY control the signal strength in such a way to non warranty holders as to cause them to believe their equipment is broken and either replace or pay to have it fixed/buy an extended warranty?
Any assistance on this would be greatly appreciated!
I contacted Sky 3 times yesterday and changed the settings slightly on the first attempt which fixed the problem for 10 minutes,done a system reboot on the second attempt which didnt work at all then went through the settings and checked the connections on the third which turned the total signal off until i then reset the settings myself. I was also advised at this point that I would need to pay £65 for an engineer to call or alternatively take out the SKY warranty and I could get the box fixed.At this point I accepted this and asked to re arrange the engineer call out so that i could seek some further advice. Bearing in ming my sons SKY+ box receives everything with no interference I knew it wasnt a dish problem but I couldnt help thinking last night that if the channels all broadcast perfectly at certain times of the day why wouldnt they broadcast all of the time.
Can SKY control the signal strength in such a way to non warranty holders as to cause them to believe their equipment is broken and either replace or pay to have it fixed/buy an extended warranty?
Any assistance on this would be greatly appreciated!