Hi there;
The last few days i have had a problem with my sky broadband.
I have spoke to them and they have referred me to their technical department but wondering if anyone has any idea what it could be.
First off, my router is connected directly into the master socket, so no issues there, plus it has worked in the past with no issues. I have a filter on it by the way.
I have done a couple of speed tests and getting 10-11Mbps on average, however, when i go to download anything, this drops massively, enough to stop the download and a message of ''network error''.
I've done the sky status for the router and get this:
REPORT STATUS 3
DSL LINE IS OK
PPP SESSION USING YOUR ROUTER PPP LOGIN IS OK
Here are some specs for the router:
System DetailsManufacturerModel NumberFirmware VersionADSL Firmware Version
Sagemcom
F@ST2304
5.14.6.1a4N
A2pD030n.d23b
ModemModem StatusDownStream Connection SpeedUpStream Connection SpeedVPIVCI
Connected
14330 kbps
945 kbps
0
38
ADSL PortMAC AddressIP AddressNetwork TypeIP Subnet MaskGateway IP AddressDomain Name Server
c8:cd:72:c0:c5:de
176.251.173.80
PPPoA
255.255.255.255
2.127.238.112
90.207.238.97 90.207.238.99
LAN PortMAC AddressIP AddressDHCPIP Subnet Mask
c8:cd:72:c0:c5:dc
192.168.0.1
On
255.255.255.0
Wireless PortName (SSID)RegionCurrent ChannelWireless APBroadcast Name
SKY
Europe
11
enable
enable
System Up Time: 1:46:24
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
PPPoA 1303 1210 0 254615 418133 0:13:51
Down 0 0 0 0 0 1:46:24
Up 70931 61760 0 56260257 11324622 1:46:05
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
14334 kbps 945 kbps
31.0 dB 18.9 dB
5.9 dB 15.2 dB
Anyone have any ideas?
Cheers
Adam
The last few days i have had a problem with my sky broadband.
I have spoke to them and they have referred me to their technical department but wondering if anyone has any idea what it could be.
First off, my router is connected directly into the master socket, so no issues there, plus it has worked in the past with no issues. I have a filter on it by the way.
I have done a couple of speed tests and getting 10-11Mbps on average, however, when i go to download anything, this drops massively, enough to stop the download and a message of ''network error''.
I've done the sky status for the router and get this:
REPORT STATUS 3
DSL LINE IS OK
PPP SESSION USING YOUR ROUTER PPP LOGIN IS OK
Here are some specs for the router:
System DetailsManufacturerModel NumberFirmware VersionADSL Firmware Version
Sagemcom
F@ST2304
5.14.6.1a4N
A2pD030n.d23b
ModemModem StatusDownStream Connection SpeedUpStream Connection SpeedVPIVCI
Connected
14330 kbps
945 kbps
0
38
ADSL PortMAC AddressIP AddressNetwork TypeIP Subnet MaskGateway IP AddressDomain Name Server
c8:cd:72:c0:c5:de
176.251.173.80
PPPoA
255.255.255.255
2.127.238.112
90.207.238.97 90.207.238.99
LAN PortMAC AddressIP AddressDHCPIP Subnet Mask
c8:cd:72:c0:c5:dc
192.168.0.1
On
255.255.255.0
Wireless PortName (SSID)RegionCurrent ChannelWireless APBroadcast Name
SKY
Europe
11
enable
enable
System Up Time: 1:46:24
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
PPPoA 1303 1210 0 254615 418133 0:13:51
Down 0 0 0 0 0 1:46:24
Up 70931 61760 0 56260257 11324622 1:46:05
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
14334 kbps 945 kbps
31.0 dB 18.9 dB
5.9 dB 15.2 dB
Anyone have any ideas?
Cheers
Adam