Computer Having Trouble Waking Up From Sleep

Hello Everyone,

I am running windows 10 Pro 64. After a BIOS update, my computer has struggled to wake up from sleep. It takes a very long time, and usually restarts rather than actually waking up. I contacted MSI but they were pretty much useless. Per MSI, I reset the CMOS but that did not fix the problem. They had no further suggestions. I'm hoping someone here can help!

Looking through error logs, I see an unexpected shutdown with a blue screen. Here are the details from that entry:
Problem Event Name: BlueScreen
Code: 5c
Parameter 1: 110
Parameter 2: fffff78c40003000
Parameter 3: 2a
Parameter 4: 753
OS version: 10_0_19044
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19044.2.0.0.256.48
Locale ID: 1033

There is also this one which occurred 3 minutes before the above error:
Description
Faulting Application Path: C:\Program Files\AMD\CNext\CNext\cpumetricsserver.exe

Problem signature
Problem Event Name: BEX64
Application Name: cpumetricsserver.exe
Application Version: 10.1.2.1884
Application Timestamp: 615c7dd8
Fault Module Name: cpumetricsserver.exe
Fault Module Version: 10.1.2.1884
Fault Module Timestamp: 615c7dd8
Exception Offset: 00000000000076bc
Exception Code: c0000409
Exception Data: 0000000000000002
OS Version: 10.0.19044.2.0.0.256.48
Locale ID: 1033
Additional Information 1: dd7b
Additional Information 2: dd7b338a36361ba842e374ae3a1faa97
Additional Information 3: 59f8
Additional Information 4: 59f8cd5a6e55eadf081e30aec44a03c4

Extra information about the problem
Bucket ID: 3063e099bd89a4ffd86da9635e0c1c36 (1760249273616440374)



System Specs:

MSI TRX40 Creator motherboard
AMD Threadripper 3960x
Samsung 990 Pro NVME.2
Team Force RAM
Gigabyte Radeon 6700xt
 

DavidG1

Active Member
Initially run the power troubleshooter
start>settings>update and security> troubleshoot> Additional Troubleshooters>power

The other possibility would be to check for corrupted files by running system file checker.
In the start/search bar type cmd
open as administrator
type sfc /scannow

If no better downgrade to the previous BIOS or wait for another BIOS update and see if that helps

update your post if needed
 
Initially run the power troubleshooter
start>settings>update and security> troubleshoot> Additional Troubleshooters>power

The other possibility would be to check for corrupted files by running system file checker.
In the start/search bar type cmd
open as administrator
type sfc /scannow

If no better downgrade to the previous BIOS or wait for another BIOS update and see if that helps

update your post if needed

I have attached the log file for the scan, it looks like there were some corrupted files that were repaired. The BIOS was updated because of a sound issue and video card compatibility issue. It mostly fixed the audio issue, though it is still a small issue.
 

Attachments

  • CBS log.txt
    2.6 MB · Views: 17
Last edited:

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