WildWayz
Established Member
I am posting this as a warning to others out there about using Computer Exchange (CEX)'s website to sell your phone.
On June 12th 2010 I went onto CeX : we buy and sell Games, DVDs, PC Hardware & Software, Phones and electronics online to find out how much my iPhone 3GS 32GB (unlocked) phone would cost and was quoted £361 as it was in mint condition and unlocked.
The phone was absolutely mint - not a single scratch, scuff or blemish on it. Headphones were unused and no marks on the box, internal packaging etc Not even a finger print on it.
Here is their definition of the conditions:
The quote I received was valid for 10 working days.
So I sent off the phone and confirmed they had received it it, which they did on June 17th 2010
On June 21st I emailed them again to ask what the latest is with the order and to confirm that I will be getting the £361 deposited into my bank account as they have not emailed me any form of status update. Their reply was:
My reply back was:
And guess what their reply back was?
My reply back was as follows:
I also emailed the Founder, Robert Dudani - I have had no reply from either.
From looking around, it appears they like to conduct this kind of behaviour:
CeX Discussions | Facebook
I have emailed them the following this morning:
So my advice is to AVOID this company if you are wanting to sell your phone to them via the website as they WILL REGRADE YOUR PRICE TO THE LOWER TEIR to BOOST THEIR PROFITS
I have a good mind to get the IMEI blocked across all networks, but THAT would be dishonest.
So PLEASE think twice before using these cowboys.
On June 12th 2010 I went onto CeX : we buy and sell Games, DVDs, PC Hardware & Software, Phones and electronics online to find out how much my iPhone 3GS 32GB (unlocked) phone would cost and was quoted £361 as it was in mint condition and unlocked.
The phone was absolutely mint - not a single scratch, scuff or blemish on it. Headphones were unused and no marks on the box, internal packaging etc Not even a finger print on it.
Here is their definition of the conditions:
Mint - Working phone in as new/mint condition. Complete with original box and accessories as sold new.
Good - Working phone in good condition with slight cosmetic blemishes. Charger supplied. If the phone includes a music player/radio then it is supplied with headphones. If the phone has PDA functionality a sync cable and/or docking cradle is supplied. Missing original packaging.
Poor - Working phone in poor cosmetic condition. Original or 3rd party charger supplied but missing accessories and original packaging.
The quote I received was valid for 10 working days.
So I sent off the phone and confirmed they had received it it, which they did on June 17th 2010
from We Care <[email protected]>
to xxxxxx xxxxxxx <[email protected]>
date 17 June 2010 09:16
subject Re: Your Sell-to-CeX order ID: 3xxx89
Dear Customer,
I can confirm that we have received your item and it will be processed shortly. You should receive payment within 3 to 5 working days.
Regards,
Charlene
CeX Wecare Team
Buy Sell Donate
CeX (UK) Buy & Sell Games, Phones, DVDs, Blu-ray, Electronics, Computing, Vision & CDs
On June 21st I emailed them again to ask what the latest is with the order and to confirm that I will be getting the £361 deposited into my bank account as they have not emailed me any form of status update. Their reply was:
We Care <[email protected]>
to xxxxx xxxxxxx <[email protected]>
date 21 June 2010 15:56
subject Re: Your Sell-to-CeX order ID: 3xxx89
Dear Customer,
I can confirm that you will be received £273.
Regards,
Charlene
CeX Wecare Team
Buy Sell Donate
CeX (UK) Buy & Sell Games, Phones, DVDs, Blu-ray, Electronics, Computing, Vision & CDs
My reply back was:
from xxxxxxxxx <xxxxxxxxxxxxxxxxx>
to We Care <[email protected]>
date 21 June 2010 16:04
subject Re: Your Sell-to-CeX order ID: 3xxx89
Good afternoon,
Thank you for the email but I have an issue with it. How did you make
out the phone was it £273?
The quote was for a mint iPhone 3GS 32GB black and unlocked - £361 -
valid for 10 working days.
The phone was completely mint, boxed, unlocked. Please state your
justification by reducing the price by £88 and why you had not
contacted me to inform me that you were not honouring the price and if
I was OK in the price being reduced by such a huge amount.
Please contact me ASAP on xxxxxxxx.
Regards
And guess what their reply back was?
from We Care <[email protected]>
to xxxxxxxxxxxx <xxxxxxxxxxxxxxxx>
date 22 June 2010 10:04
subject Re: Your Sell-to-CeX order ID: 3xxx89
Dear Customer,
I have checked your records and can see that during the testing procedure for your phone, small blemishes were found on the handset. Unfortunately we require that a grade A item be as new with no cosmetic damage, therefore your phone was regraded to a grade B.
Unfortunately in line with our terms and conditions we are able to regrade your item dependant on its condition upon receipt of your item, by sending your item to us you agree to our terms and conditions and we are therefore unable to contact you if we need to regrade your item.
Regards,
Charlene
CeX Wecare Team
Buy Sell Donate
CeX (UK) Buy & Sell Games, Phones, DVDs, Blu-ray, Electronics, Computing, Vision & CDs
My reply back was as follows:
from xxxxxxxxxxxxx <xxxxxxxxxxxx>
to We Care <[email protected]>
date 22 June 2010 10:18
subject Re: Your Sell-to-CeX order ID: 3xxx89
Please send me proof of the blemishes as the phone had not a single scratch on it or scuff. It has been kept in a protective case since I bought it 2 months ago and I have photos to prove the condition of the item.
It is convenient that you can re-grade the item so it can increase your profits.
If you are unable to provide the proof of the blemishes as well as prove it is my handset and not another persons one (provide imei), then I formally request the handset back as I refuse to accept your view of the condition.
If you do not either provide me with what was originally quoted, or return the handset, I will contact the Trading Standards and also a solicitor as this is obtaining sale by deception.
You have 7 days to provide the evidence of the blemishes, or to return the item before I take matters further.
Regards,
I also emailed the Founder, Robert Dudani - I have had no reply from either.
From looking around, it appears they like to conduct this kind of behaviour:
CeX Discussions | Facebook
I have emailed them the following this morning:
from xxxxxxxxxxx <xxxxxxxxxxxxxxxxxxxx>
to We Care <[email protected]>,
[email protected]
date 30 June 2010 10:00
subject Re: Your Sell-to-CeX order ID: 3xxx89
Dear Sir/Madam
As you have not credited me with the money you have obtained from me
by deception, returned the phone or provided me with proof of the
blemishes I am considering this as admittance that you willing are
deceive customers and over-valueing items then giving the customer
less without any evidence to prove your decision.
I am therefore going to post my dealings with your company on open
internet forums so other people can read and avoid your 'services'.
I will be posting this on a forum with 69,000 members
(The DVD Forums), another with 335,000 members
(AVForums.com : Free Home Electronics News, Reviews and Forums) and another with 698,000 members
(MoneySavingExpert.com Forums).
This means that over 1.1million customers will know to avoid using
your 'services' in future.
If you decide to pay me what I am owed, then I will follow up those
postings with a resolution, but as you and Robert Dudani have failed
to respond you have left me with no choice.
Regards,
xxxxxxxxxxx
Sell-to-CeX order ID: 3xxx89
So my advice is to AVOID this company if you are wanting to sell your phone to them via the website as they WILL REGRADE YOUR PRICE TO THE LOWER TEIR to BOOST THEIR PROFITS
I have a good mind to get the IMEI blocked across all networks, but THAT would be dishonest.
So PLEASE think twice before using these cowboys.