Complaint handling

Discussion in 'Virgin Media Broadband' started by mda1974, Nov 15, 2017.

  1. mda1974

    mda1974
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    So my phone line didn’t work properly for 45 days following installation.
    According to my bill I pay £19 per month for the phone line however they are only willing to refund £19.58 as I get a discount for having broadband too.
    This seems low to me.

    I have had several phone-calls and engineer visits to finally get everything working and was told I would see a credit on my next bill, which I didn’t.
    When I called tonight to complain it took me an hour on hold to get through to a manager (they cut me off twice) and when I queried any compensation I was told they didn’t pay compensation but then offered me £5. To be honest this seemed a bit insulting.

    Am I being too demanding or am I right to be annoyed with them.

    In a recent Ofcom announcement Virgin have agreed to pay £8 per day for faults that aren’t resolved put they have about 18 months to implement this.
     

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