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Compesation from electricity company, how?

mjn

Distinguished Member
So, we've had no electric for nearly 12 hours, should it be much longer, the contents of my fridge/freezer is going to be ruined. Did our christmas yesterday evening, so they both full :eek:

I haven't opened the doors to see how cold they are, as don't want to let the warmth in.

Question as per title. Should the contents of fridge/freezer be ruined, can i claim from the electric company?
 

mjn

Distinguished Member
Fish tank temperature is getting low, with the fish looking very lazy at the bottom of the tank :(
 

DIYlady

Distinguished Member
We accidentally switched freezer off for over 24 hrs and everything reminded solid.
You might find that your household insurance covers freezer contents.
 

mjn

Distinguished Member
Cool. Plus our fridge / freezer is in the garage, so hopefully we'll be ok.

Got an update from electric company, there is an underground supply fault.
 

Axl

Distinguished Member
Cool. Plus our fridge / freezer is in the garage, so hopefully we'll be ok.

Got an update from electric company, there is an underground supply fault.
Have you got any empty plastic bottles you can fill with warm water to put in the fish tank?
 

mjn

Distinguished Member
Have you got any empty plastic bottles you can fill with warm water to put in the fish tank?
Yeah, just put 4 litres of very warm water to bring the temp up a bit.

The sun is shining in now, so temp has stabilised now.
 

Knyght_byte

Novice Member
If the fault is with the meter, then you can claim from the supplier you pay money to once the amount of time since loss of supply goes over a certain limit. ~However, they generally get the local MOP (Meter Operator) out within 3 hours for these emergencies, which isnt enough to warrant compensation and is an expected condition as part of the terms and conditions of supply.

If the fault lies on the street side of the meter, ie the local public electricity suppliers fault, then you will receive compensation automatically if the supply is off for a certain amount of time. The supplier you pay money to will normally forward this on to you to save you having to make a claim, once they receive it from the LPES. However, it is usually a standard fixed amount, again, based on the terms and conditions of supply that you agree to when you agree to have an electricity supply point in your home.

Just contact your supplier and ask them for the 'terms of supply' documentation that shows who is at fault for the different problems and the compensation that may be due. Then you will be able to see what you might be liable to receive.

Normally any claims outside of their scope you have to make through your insurance provider. The only people who get to claim more usually are those who are vulnerable, but the LPES will normally provide a generator to these people, or branch a supply from a neighbour and install a submeter so they dont pay for what you use. Vulernables are normally people who rely on power for heating/medical purposes to live. Namely disabled people, very old people and people with babies under a certain age.
 

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