1. Join Now

    AVForums.com uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Comet repair advice?

Discussion in 'Televisions' started by weyland-yutani, Dec 28, 2002.

  1. weyland-yutani

    weyland-yutani
    Member

    Joined:
    Jan 11, 2002
    Messages:
    1,783
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    66
    Ratings:
    +103
    my panny 28pl1 is going for repair next week because of interference on screen when using the front AV sockets. i also want them to stop the ghosting/bleed from the aerial socket in to the scart signal.

    right, what i want to know is, is it worth it?

    you can only see the faults in certain specific pictures/conditions and in all likelyhood they will say they could SEE no problem and send it back.

    can the ghosting/bleed fault even be fixed or is it a by product of the manufacturing process that CAN'T be fixed?

    if they can't/won't even fix the thing is it worth me sending the thing off?

    any engineers out there who can tell me if these faults are fixable?

    thanks
     
  2. weyland-yutani

    weyland-yutani
    Member

    Joined:
    Jan 11, 2002
    Messages:
    1,783
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    66
    Ratings:
    +103
    :(
     
  3. gringottsdirect

    gringottsdirect
    Active Member

    Joined:
    Jan 11, 2002
    Messages:
    2,896
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    71
    Location:
    50 Rue St Georges, Paris.
    Ratings:
    +27
    Yes the problems you describe should be corrected to your satisfaction.
    If your tv is under warranty you may wish to seek a " swap-out " replacement.

    Have you checked your cables and connections too ?
     
  4. weyland-yutani

    weyland-yutani
    Member

    Joined:
    Jan 11, 2002
    Messages:
    1,783
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    66
    Ratings:
    +103
    i've only had it 6 weeks. what is a 'swap-out' replacement?

    the thing is i'm sure the comet engineers will say they couldn't SEE the problem so there is NO problem. how do i get them do see a problem that has to be correctly identified under certain conditions, when i'm not there to show them?

    oh, and thanks very much for replying:)
     
  5. gringottsdirect

    gringottsdirect
    Active Member

    Joined:
    Jan 11, 2002
    Messages:
    2,896
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    71
    Location:
    50 Rue St Georges, Paris.
    Ratings:
    +27
    Engineer's will mostly agree a set is faulty without hesitation.
    They are delighted if a customer insists on a replacement as it is less hassle for them.
    You are definitely entitled to ask for a replacement, as your set is only six weeks old, don't accept a repair unless you are happy to do so.
    A " swap-out " is a term to describe exchanging faulty items, it's often how mail order dealers solve the problem of having no local service assistance. They simply ask customers to send it back for a new one.

    Having said all that, an engineer may resolve your problem by setting up and cabling attention.
     

Share This Page

Loading...