Colour buttons on Harmony 1000 suddenly greyed out

rushen

Standard Member
I added an extra activity to my 1000 yesterday but when I went to update the remote it automatically did a firmware update. Since then, the coloured buttons on the Sky activity are greyed out. They used to work fine. If I go into Devices and use the RED, BLUE buttons etc, they work fine.

Any ideas why the coloured buttons have suddenly stopped working?

Cheers
 

splatz

Novice Member
I have a Virgin Media V+ box and noticed that the coloured buttons no longer work after upgrading the firmware to V5.0. The buttons are not greyed out but pressing them doesn't send any commands.

I think Logitech have broken something. Time to send them an email.

I added an extra activity to my 1000 yesterday but when I went to update the remote it automatically did a firmware update. Since then, the coloured buttons on the Sky activity are greyed out. They used to work fine. If I go into Devices and use the RED, BLUE buttons etc, they work fine.

Any ideas why the coloured buttons have suddenly stopped working?

Cheers
 

hornydragon

Well-known Member
email support is one option the other is ring them (free phone) and get them roll back the frmware (not the easiest process but worked on 895s previously) i would wait till this afternoon about 3pm tho when Canada call centre opens.
 

rushen

Standard Member
I emailed support and they say there is a bug with the coloured buttons at the moment and they say there will be a fix soon.

They say it is cured by creating new activity. They very kindly did this for me, I have updated my remote and the buttons are working again.

Excellent support!
 

The latest video from AVForums

Podcast: Panasonic HX800 TV + Sony HT-G700 Soundbar reviews, movie and TV show news and reviews
Top Bottom