train yesterday got delayed for 40 minutes on the lner route. 4 of us travelling from London to Newcastle. All booked online via them directly. Was told we can claim 50% of the tickets costs back. I would have assumed that all I needed to do was log into the account and click claim back. And get a refund. Oh no you need to print out or complete forms and then send them the tickets. Or scans of them. For each person/ticket. How in this day and age can something so simple be made so complicated. Is it me be so People don’t claim or can’t be arsed. Or have I missed an option to make it easier.