Claiming for delayed train journeys

Discussion in 'General Chat' started by internetuser, Jul 25, 2018.

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  1. internetuser

    internetuser
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    train yesterday got delayed for 40 minutes on the lner route.

    4 of us travelling from London to Newcastle. All booked online via them directly.

    Was told we can claim 50% of the tickets costs back. I would have assumed that all I needed to do was log into the account and click claim back. And get a refund.

    Oh no you need to print out or complete forms and then send them the tickets. Or scans of them. For each person/ticket.

    How in this day and age can something so simple be made so complicated. Is it me be so People don’t claim or can’t be arsed. Or have I missed an option to make it easier.

     
  2. Cameron583

    Cameron583
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    Use delay repay via the website of the company that runs the route you were delayed on.

    You generally just need to put departure/arrival, upload pics of ticket etc

    Can all be done online.
     
  3. MrFraggle

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    I think it is just to make things difficult so people, as you say, won't bother.

    I am looking to get my local council to pay their share of the repairs needed in the common stair where they still own one flat out of the six in the block. Just putting out tentative feelers at the moment via Facebook because the councils own website is a nightmare to navigate and find the correct department. Someone from the council actually responded yesterday and this morning two employees turned up at my door, not only did they ring the doorbell twice but also knocked on the door, why as the bell would wake the dead. And the visit served no purpose that I could see as all they did was tell me that they would send an information pack. And mention that they would only pay a 6th and the 2 quotes needed must come from registered companies. I can see me not getting a bolt.
     
  4. internetuser

    internetuser
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    Do you not py a service charge to cover stuff like this ?
     
  5. MrFraggle

    MrFraggle
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    Nope, these were council owned flats in the past sold in the 80's and 90's so that sort of service was not in place.
     
  6. IronGiant

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    Sounds like quite a useful meeting to me...
     
  7. nheather

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    Wow 50% is generous. I travel daily on Thameslink/Southern and make at least one claim per week. 40 minutes would fall into the 30-59 minutes band which will compensate me about £5 on a £50 return ticket - so £5 in £25 (20%).

    Need to look at the website for your train company to see if they do a Delay Repay equivalent.

    They still make it awkward as they can though. For example, every claim you have to enter your payment details, these cannot be saved against your profile. They say this is for data protection - right so how come if I buy tickets online using the same web site they encourage me to save my payment details. Real reason, they want to make me paying them money as easy as possible and them paying me money as difficult as possible.

    Cheers,

    Nigel
     
  8. Ste7en

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    Mrs has used trains twice this year. She has had to claim twice because both times they were both over an hour late. Durham - King's Cross. She said it was fairly straightforward.
     
  9. imightbewrong

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    I get 50% back for a 30 minute delay. Very rarely delayed at all but have been a few times lately. As above the claim process is a real effort:

    - They won't store any details so I need to enter name, address, phone number, and payment details from scratch every time
    - Then upload a screenshot of my TFL statement to prove I got a ticket
    - Then after all that they reply "DENIED - does not qualify"
    - Then I press the appeal button and say "yes it does"
    - Then they say "oh yeah" and send me my refund

    All that for £1.30 :facepalm: (or if it was a 15 minute delay, 65p)
     
  10. Greg Hook

    Greg Hook
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    Not sure what else you were expecting here?
     
  11. MrFraggle

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    Well i was not expecting a visit from two council workers that is for sure. I am only in the preliminary stages and just wanted information on who or which department within the council. I see no point in the two turning up to then tell me that the information will be posted out or emailed, why call on me without the information?
     
  12. nheather

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    My mistake - it is 50% for a 30-59 minute delay. It is because I have a season ticket so the single fare is calculated as much smaller than a normal single fare.

    Cheers,

    Nigel
     
  13. beechy06

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    As a commuter its a daily occurrence that my trains are cancelled / delayed, infact its a rare occasion when ones actually on time!

    I claimed for about 6 or 7 journeys over a period of 2 weeks in Oct last year (cancellations & 30mins+ delays), didn’t get the cheques through the post until late January and even then £2.19 was the largest cheque against a £1000 season ticket. What a waste of time, Northern Rail at its finest!

    Since then i’ve not bothered to fill any in, hardly worth the effort
     
  14. nheather

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    If that is an annual season ticket, you have to divide by 464 to get the single cost - so each trip is valued at £2.16 so a 30 minute delay gets you £1.08.

    I average about 2.5 claims a week, every week, without fail. Don’t think I have managed a week without a claim.

    Cheers,

    Nigel
     

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