Ok so it took 20 minutes on the phone, but phone 08702 40 40 40 and tell them that you want to cancel your subscription because of the live pause problems.
They are aware of the problem and 'are working on a resolution'
If enough people do this then hopefully they will pull their finger out and not do software updates again without testing them.
It's the principle dammit - Why should we pay for something that doesn't work?!!!!
Good luck and happy phoning!!!