3t3p
Established Member
- Joined
- Jan 27, 2011
- Messages
- 677
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- Age
- 37
I regret making this thread but feel I have to.
I bought an HW40-ES from Ricky at RRP (at the time HW-40ES's were going for cheaper than RRP from the likes of RS and other e-tailers) because he answered a lot of my questions in person, is a nice chap and can arrange calibration which I also went for.
He also said he would do me a deal on a screen but that I could pay for the screen whenever/in the future.
At the time I did not have funds for a screen but asked him to quote me one of his custom-sized diverse tab-tensioned screens in the 0.9 gain material. The quote was good and I was enjoying the projector without a screen while saving up.
Then Brexit happened. I gave Ricky a ring and he said prices had understandably gone up for an EU-sourced screen. He said he'd do his best to honour the prior arranged price and would see if he could find the original quote. I knew full well what the quote price was but gave him space to see what he could come up with.
I received no followup e-mail.
I e-mail asking for an update. No reply.
I forward the original quote. No reply.
Another 'what's happening?' e-mail with no reply.
I leave a voice mail on his mobile phone. No reply.
So now I basically feel let down/disappointed call it what you will. I originally purchased through Chromapure for reasons mentioned above and so far service has been brilliant.
BUT to not even reply to e-mails or phone calls for a previous customer who wants to spend MORE is really disenchanting.
I don't mind if he said post-Brexit the screen costs one billion pounds I just want an answer either way so I can move on. Likely with a white screen which is the only choice I am left with.
I bought an HW40-ES from Ricky at RRP (at the time HW-40ES's were going for cheaper than RRP from the likes of RS and other e-tailers) because he answered a lot of my questions in person, is a nice chap and can arrange calibration which I also went for.
He also said he would do me a deal on a screen but that I could pay for the screen whenever/in the future.
At the time I did not have funds for a screen but asked him to quote me one of his custom-sized diverse tab-tensioned screens in the 0.9 gain material. The quote was good and I was enjoying the projector without a screen while saving up.
Then Brexit happened. I gave Ricky a ring and he said prices had understandably gone up for an EU-sourced screen. He said he'd do his best to honour the prior arranged price and would see if he could find the original quote. I knew full well what the quote price was but gave him space to see what he could come up with.
I received no followup e-mail.
I e-mail asking for an update. No reply.
I forward the original quote. No reply.
Another 'what's happening?' e-mail with no reply.
I leave a voice mail on his mobile phone. No reply.
So now I basically feel let down/disappointed call it what you will. I originally purchased through Chromapure for reasons mentioned above and so far service has been brilliant.
BUT to not even reply to e-mails or phone calls for a previous customer who wants to spend MORE is really disenchanting.
I don't mind if he said post-Brexit the screen costs one billion pounds I just want an answer either way so I can move on. Likely with a white screen which is the only choice I am left with.