First off, congrats to the site owners and moderators of this site, it's a great site and hello, I'm new...
This is my first post here but I feel strongly enough about a cpl of threads here that I feel the need to reply and get posting
One of the things I wanted to post about was my experience of Cheap Electricals, after typing their name into Google this thread appeared under other results for reviews of their site.
In particular I wanted to see if they were a reputable seller, this is my conversation with them regarding the cheap price on a Sony Bravia that had recently expired at Amazon, I don't know if it reflects much other than their tone of dialogue but I thought it might help some people make up their mind weather to shop with them or reinforce opinions of others already posted here and offer further clarity to others considering purchasing from this shop.
I think that my conversation with the customer support was fair and down to earth but also a little unprofessional and it didn't give me enough piece of mind to warrant ordering with them, anyway the conversation is pasted below and is as follows with typos...
damon:
The Sony KDL-37W5500 was available at Amazon yesterday for £564.95 but has since gone up. You have it listed on your site for £564.98. Can you still honour this price point?
Welcome damon! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.
Call accepted by operator Sales. Currently in room: damon, Sales.
Sales:
if your quick!
damon:
If there is a problem that on receipt of the item, I reive another model can I return the item
Sales:
NOt sure what that mneans sorry?
damon:
just if i recieve the wrong item, that i can return it
Sales:
why would your receive the wrong item?
damon:
it's a possibility
Sales:
its possible we would chharge the wrong price, but at the end of the day you place and enter a contract to recevei the model you have on your order and if it is wrong it is responsibility to rectify it at our cost so not sure what this eactly means and why you would ask?
damon:
I am considering ordering with you but you don't have the internet presence of larger stores and therefore the consumer confidence
Sales:
Personally i would order from a larger store then or check our some review sites but as we speak the price is going up so as i mentioned i would move fast
damon:
ok tahnks for your time