Centre speaker issues only when playing videos via Media Player


Novice Member
Hi all, newb here so please go easy. I need your help...

When I play video files I have stored on my wd mycloud using my PS4 (slim) I get no sound coming through the centre and surround speakers. Sound only comes through front left and right speakers.

Sound comes through the centre and surround speakers fine when playing games or using the TV apps like YouTube or Netflix.

I thought it'd be an issue with the mycloud video files, but when I play them using my PS3 instead sound comes through my centre and surround speakers fine.

I've also tried playing audio files on my PS4 from mycloud and they come through my centre and surround speakers fine.

In PS4 audio settings set to Linear PCM and 5.1 to match my setup.

Both my PS4 and PS3 connect to a Sony STR DH800 amp/receiver via HDMI. I've tried swapping HDMI ports and HDMI cables around with no luck.

Please help. I'm absolutely baffled.
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