Having received a voucher from cd wow unable to link to it i emailed them 5 times they never even responded to my emails. They are supposed to be a new growing company yeah right dissapointed
I'd check the e-mail address you used.........I've always received prompt replies to any e-mails I sent. How long have you been waiting for a reply?
Cd wow are indeed a great company. The are very efficient, friendly and extremely competitive. I would definitely double check your actions before castigating them any further.
Was the voucher the Burtons one, thing is i got that voucher and it never worked, i emailed them and they said it works, it doesnt though. I just gave up.
I've never really had any problems with CD wow. Did have to contact them once, and received a response the same day. Definitely one of the best
Has worked for me on several occasions. I *never* buy my cds anywhere else than CDWow, never let me down yet.
The Burton's link works for me too. I do mean link not voucher. You have to use the link they e-mail you to get the discount. As far as answering e-mails, I have also found they are one of the fastest, and their customer service in general, is second to none. Crikey, they even send you a pre-paid envelope if you have to return something! I would agree with what's already been said, and suggest you check your reply address in your e-mail client.
I also havent had a reply to my email from them, I sent it through their website last monday and I am still waiting to hear from them.
Try [email protected], through your regular mail client. Maybe their website mail system isn't that reliable, or perhaps you made a mistake with your e-mail address? It's easily done. The trouble with these website e-mail systems is that you don't get a copy of what you sent, so I don't tend to use them, given the choice.
I didn't receive a despatch email with my last 2 orders, so I wonder if there is a problem with their email.
CD-WOW are pretty damned good. Got Samurai Trilogy R1 from them. Arrived in 5 days and no customs charges. Which was nice.
If they aren't getting back to you there must be a problem with the email or something major going on. I've never had a faster response from a software retailer than CD-WOW, typically 2-4 hours. If I can give them my business, I do.
Agree withwhat everyone is saying about cd wow. I've had dvds lost in the post and they've sent replacements straight away. They replied to e mails by return and their service was superb. Can't fault them.
I have a feeling it is just their website email that is having trouble as I emailed them asking to cancel my pre-order for Shaun of the Dead and they responded less than 2 hours later saying it had been cancelled and that I would recieve a refund straight away which I have. Out of interest though, how good are CD Wow with R2 pre-orders, do they ship on release day, before release day or a few days/weeks after release?
When I got a DVD from their the case was faulty, so I logged onto their website and there is a quick form to fill in when this happens, you just enter your name, address and order number, and if you want to a description of the problem, and they send you out a new case, no questions asked. 10/10 for customer service.
I am sure there must be a reason as to why you have not had a response. I had a faulty disk, emailed them to let them know of which they replied within an hour. I received the SAE from them the following day and I had the brand new disk on my doormat a day later even before I sent the other one back. Top marks 10/10.