1. Join Now

    AVForums.com uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Cd Wow

Discussion in 'Blu-ray & DVD discs' started by guysie, Aug 22, 2004.

  1. guysie

    guysie
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    :confused: Having received a voucher from cd wow unable to link to it i emailed them 5 times they never even responded to my emails.
    They are supposed to be a new growing company yeah right dissapointed
     
  2. Kramer

    Kramer
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    I'd check the e-mail address you used.........I've always received prompt replies to any e-mails I sent.

    How long have you been waiting for a reply?
     
  3. OnTheFly

    OnTheFly
    Well-known Member

    Joined:
    Jul 2, 2002
    Messages:
    2,871
    Products Owned:
    0
    Products Wanted:
    1
    Trophy Points:
    83
    Location:
    Everywhere
    Ratings:
    +105
    Cd wow are indeed a great company. The are very efficient, friendly and extremely competitive. I would definitely double check your actions before castigating them any further.
     
  4. Del Boy Smiffy

    Del Boy Smiffy
    Well-known Member

    Joined:
    May 4, 2004
    Messages:
    6,096
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    106
    Location:
    Yeovil
    Ratings:
    +387
    Was the voucher the Burtons one, thing is i got that voucher and it never worked, i emailed them and they said it works, it doesnt though.

    I just gave up.
     
  5. west

    west
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    There is nobody better than CD wow
     
  6. Miniholic

    Miniholic
    Well-known Member

    Joined:
    Apr 26, 2001
    Messages:
    3,046
    Products Owned:
    0
    Products Wanted:
    1
    Trophy Points:
    106
    Location:
    The Shire
    Ratings:
    +398
    I've never really had any problems with CD wow. Did have to contact them once, and received a response the same day.

    Definitely one of the best :smashin:
     
  7. eas4uk

    eas4uk
    Active Member

    Joined:
    Oct 19, 2003
    Messages:
    1,504
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    51
    Location:
    Coventry
    Ratings:
    +81
    CD-WOW... The Best... Nuff said :smashin:
     
  8. Beancounter

    Beancounter
    Member

    Joined:
    Aug 22, 2004
    Messages:
    1,826
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    51
    Ratings:
    +53
    Has worked for me on several occasions.
    I *never* buy my cds anywhere else than CDWow, never let me down yet.
     
  9. Simon6776

    Simon6776
    Member

    Joined:
    Jan 7, 2003
    Messages:
    2,256
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    51
    Location:
    West Sussex, U.K.
    Ratings:
    +33
    The Burton's link works for me too. I do mean link not voucher. You have to use the link they e-mail you to get the discount.

    As far as answering e-mails, I have also found they are one of the fastest, and their customer service in general, is second to none. Crikey, they even send you a pre-paid envelope if you have to return something!

    I would agree with what's already been said, and suggest you check your reply address in your e-mail client.
     
  10. Indiana Jones

    Indiana Jones
    Moderator

    Joined:
    Nov 4, 2003
    Messages:
    31,447
    Products Owned:
    1
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Bristol
    Ratings:
    +6,188
    I also havent had a reply to my email from them, I sent it through their website last monday and I am still waiting to hear from them.
     
  11. Simon6776

    Simon6776
    Member

    Joined:
    Jan 7, 2003
    Messages:
    2,256
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    51
    Location:
    West Sussex, U.K.
    Ratings:
    +33
    Try helpdesk@cd-wow.com, through your regular mail client. Maybe their website mail system isn't that reliable, or perhaps you made a mistake with your e-mail address? It's easily done. The trouble with these website e-mail systems is that you don't get a copy of what you sent, so I don't tend to use them, given the choice.
     
  12. figrin_dan

    figrin_dan
    Active Member

    Joined:
    Jan 9, 2003
    Messages:
    1,993
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    66
    Ratings:
    +135
    I didn't receive a despatch email with my last 2 orders, so I wonder if there is a problem with their email.
     
  13. RED_Martin

    RED_Martin
    Standard Member

    Joined:
    Dec 1, 2002
    Messages:
    167
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    16
    Location:
    West Yorkshire
    Ratings:
    +0
    CD-WOW are pretty damned good.

    Got Samurai Trilogy R1 from them. Arrived in 5 days and no customs charges. Which was nice.
     
  14. Daneel

    Daneel
    Active Member

    Joined:
    Dec 5, 2002
    Messages:
    2,822
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    68
    Location:
    London
    Ratings:
    +26
    If they aren't getting back to you there must be a problem with the email or something major going on. I've never had a faster response from a software retailer than CD-WOW, typically 2-4 hours. If I can give them my business, I do.
     
  15. Siamese Cat

    Siamese Cat
    Member

    Joined:
    May 31, 2004
    Messages:
    610
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    46
    Location:
    London
    Ratings:
    +127
    Agree withwhat everyone is saying about cd wow. I've had dvds lost in the post and they've sent replacements straight away. They replied to e mails by return and their service was superb. Can't fault them.
     
  16. Indiana Jones

    Indiana Jones
    Moderator

    Joined:
    Nov 4, 2003
    Messages:
    31,447
    Products Owned:
    1
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Bristol
    Ratings:
    +6,188
    I have a feeling it is just their website email that is having trouble as I emailed them asking to cancel my pre-order for Shaun of the Dead and they responded less than 2 hours later saying it had been cancelled and that I would recieve a refund straight away which I have.

    Out of interest though, how good are CD Wow with R2 pre-orders, do they ship on release day, before release day or a few days/weeks after release?
     
  17. Dazz

    Dazz
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    When I got a DVD from their the case was faulty, so I logged onto their website and there is a quick form to fill in when this happens, you just enter your name, address and order number, and if you want to a description of the problem, and they send you out a new case, no questions asked.

    10/10 for customer service.
     
  18. Promised Land

    Promised Land
    Standard Member

    Joined:
    May 4, 2004
    Messages:
    200
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    16
    Location:
    The Thin Line
    Ratings:
    +0
    Had a couple of faulty item's in the past.Customer service is 10/10 :smashin:
     
  19. MarkR

    MarkR
    Well-known Member

    Joined:
    May 3, 2003
    Messages:
    1,845
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    86
    Location:
    Somewhere in Kent
    Ratings:
    +296
    I am sure there must be a reason as to why you have not had a response.
    I had a faulty disk, emailed them to let them know of which they replied within an hour. I received the SAE from them the following day and I had the brand new disk on my doormat a day later even before I sent the other one back.

    Top marks 10/10. :smashin:
     
  20. bluedoo

    bluedoo
    Active Member

    Joined:
    Dec 13, 2002
    Messages:
    405
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    21
    Ratings:
    +15
    never had to contact customer service
    but every other aspect of cd-wow is 110% :thumbsup:
     

Share This Page

Loading...