Seems like all the emails from them are just to fob us off and keep everyone odering from them
I did notice that the response to my email was not a direct answer "YES/NO we refund customs charges" but a more vague "we have systems in place...." response which seems now deliberately wooly.
I think they are avoiding directly addressing the issues of customs. They are probably well aware of the damage it would do to their buisness if they admit customs charges are a lottery and are also aware how expensive it could get if they agree to refund charges accross the board.
I still think they are an excellent company with about the best service/prices but I'm not impressed at the way they are dealing with this. Sending non-commital emails which seem to be worded in a way that makes people think customs isn't an issue, when in fact it looks like it is!
I did notice that the response to my email was not a direct answer "YES/NO we refund customs charges" but a more vague "we have systems in place...." response which seems now deliberately wooly.
I think they are avoiding directly addressing the issues of customs. They are probably well aware of the damage it would do to their buisness if they admit customs charges are a lottery and are also aware how expensive it could get if they agree to refund charges accross the board.
I still think they are an excellent company with about the best service/prices but I'm not impressed at the way they are dealing with this. Sending non-commital emails which seem to be worded in a way that makes people think customs isn't an issue, when in fact it looks like it is!